tag:status.jumpcloud.com,2005:/historyJumpCloud Status - Incident History2024-03-27T20:49:29-06:00JumpCloudtag:status.jumpcloud.com,2005:Incident/203597962024-03-26T13:04:14-06:002024-03-26T16:23:25-06:00Degraded Agent Service - MFA<p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>13:04</var> MDT</small><br><strong>Resolved</strong> - All systems are operational. The backlog of device associations has been worked through and all systems are fully operational.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>12:38</var> MDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>10:09</var> MDT</small><br><strong>Identified</strong> - We have identified a root cause and are currently working on implementing a fix.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>08:39</var> MDT</small><br><strong>Update</strong> - We have recently discovered that this issue is also impacting Conditional Access Policies, resulting in users being unable to access Single Sign-On (SSO) apps and the User Portal when Conditional Policies related to Managed Devices are implemented. As a workaround, it is recommended to temporarily remove these policies while the team investigates these issues further.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>06:28</var> MDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>04:27</var> MDT</small><br><strong>Investigating</strong> - We're currently encountering an issue with PushMFA that's affecting device logins through this method. Fortunately, the majority of users can utilize TOTP as a viable workaround. Our team is actively investigating the issue to swiftly identify and resolve it. We appreciate your patience and understanding during this time.</p>tag:status.jumpcloud.com,2005:Incident/202956722024-03-23T10:28:17-06:002024-03-23T10:28:17-06:00JumpCloud’s SSO OIDC service maintenance<p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>10:28</var> MDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>10:09</var> MDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>09:00</var> MDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>16:38</var> MDT</small><br><strong>Scheduled</strong> - We will be performing maintenance on JumpCloud’s SSO OIDC service on Saturday, March 23, 15:00 UTC to 16:30 UTC (9:00 AM MDT to 10:30 AM MDT). During this window, some users may experience an authentication failure to their SSO OIDC applications requiring a retry. If you have any questions, please contact support@jumpcloud.com.</p>tag:status.jumpcloud.com,2005:Incident/202267122024-03-12T11:24:12-06:002024-03-12T11:24:12-06:00Office 365 Integration - User Sync<p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>11:24</var> MDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>11:12</var> MDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>10:51</var> MDT</small><br><strong>Investigating</strong> - We are currently investigating an issue with users not correctly syncing with JumpCloud's O365 integration. We will update this status as soon as we have more information.</p>tag:status.jumpcloud.com,2005:Incident/201931622024-03-08T07:23:57-07:002024-03-08T07:23:57-07:00Password Manager Degraded Service<p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>07:23</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>06:56</var> MST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>05:50</var> MST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>05:31</var> MST</small><br><strong>Investigating</strong> - We're currently investigating high error rates with Password Manager while accessing the Admin console and the failure to load overview details. This will also prevent Admins from being removed (deleted) from the Admin Portal.</p>tag:status.jumpcloud.com,2005:Incident/201004222024-02-28T14:10:47-07:002024-02-28T14:10:47-07:00Degraded SSAP Functionality<p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>14:10</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>14:03</var> MST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>13:07</var> MST</small><br><strong>Investigating</strong> - We are currently investigating reports of inability to toggle Self-Service Account Provisioning (SSAP) from the Device Settings page. We are investigating the cause of the issues currently, and will update the status event once resolved.</p>tag:status.jumpcloud.com,2005:Incident/200346042024-02-24T09:50:47-07:002024-02-24T09:50:47-07:00JumpCloud MDM Database Maintenance<p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>09:50</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>09:48</var> MST</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>08:00</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>20:00</var> MST</small><br><strong>Scheduled</strong> - We will be performing maintenance on JumpCloud's MDM Database on Saturday, February 24th, 15:00 UTC to 17:00 UTC (08:00 AM MDT to 10:00 AM MDT). During this window access to Policy Management and Software Management will not be available. If you have any questions, please contact: support@jumpcloud.com.</p>tag:status.jumpcloud.com,2005:Incident/200599402024-02-23T13:02:38-07:002024-02-23T13:02:38-07:00Increased error rates with MDM Enrollments / Service Performance<p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>13:02</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>12:51</var> MST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>12:50</var> MST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>12:41</var> MST</small><br><strong>Investigating</strong> - We are currently investigating increased error rates with MDM Enrollments. This may also be impacting performance with some other services, which we are also investigating. We will update this issue as we know more.</p>tag:status.jumpcloud.com,2005:Incident/200461152024-02-22T08:07:07-07:002024-02-22T08:07:07-07:00Support Chat Service Outage<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>08:07</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>05:06</var> MST</small><br><strong>Monitoring</strong> - The provider has implemented a fix and most functionality has been restored to normal. We are monitoring.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>03:58</var> MST</small><br><strong>Identified</strong> - The issue has been identified and a potential mitigation to restore most functionality is being tested.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>03:08</var> MST</small><br><strong>Update</strong> - The chat service provider continues to investigate the issue and do not currently have an ETA for restoration of all functionality.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>02:21</var> MST</small><br><strong>Investigating</strong> - We've uncovered an outage with the chat service used for JumpCloud Support. At this time customers are unable to engage in chat support with JumpCloud Customer Support. The chat service provider is investigating the cause.</p>tag:status.jumpcloud.com,2005:Incident/199798262024-02-13T20:08:54-07:002024-02-13T20:09:40-07:00Personio User Import Degradation<p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>20:08</var> MST</small><br><strong>Resolved</strong> - We have identified an issue upstream, outside of JumpCloud causing us to receive incomplete, malformed responses to our GET requests. We have contacted the Personio team and will work with them to resolve this as soon as possible. At this time we are resolving this as a JumpCloud issue.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>18:10</var> MST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>17:40</var> MST</small><br><strong>Investigating</strong> - We are currently investigating an issue with failures during scheduled and manual imports of users from Personio to JumpCloud.</p>tag:status.jumpcloud.com,2005:Incident/199477602024-02-09T08:19:46-07:002024-02-09T08:19:46-07:00Admin Console Performance issue<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>08:19</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>07:58</var> MST</small><br><strong>Monitoring</strong> - The issue was identified, a fix implemented and we are now monitoring.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>06:12</var> MST</small><br><strong>Investigating</strong> - We are experiencing performance issues when navigating the Admin console. This is under investigation.</p>tag:status.jumpcloud.com,2005:Incident/198948322024-02-03T00:53:32-07:002024-02-03T00:53:32-07:00iOS and Android MDM Device Details<p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>00:53</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>00:16</var> MST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>13:30</var> MST</small><br><strong>Update</strong> - We are currently experiencing limited access to the management of a subset of iOS and Android devices. We are working on a path to recovery and ask customers to not delete or alter those devices at this time. This issue is our top priority and expected recovery is within 24 hours. We will update this issue when complete access is restored. If you have any questions as to whether your devices are affected, please contact JumpCloud Support.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>11:18</var> MST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>11:17</var> MST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>10:04</var> MST</small><br><strong>Investigating</strong> - We're currently investigating reports of MDM details missing for certain iOS & Android devices. We are investigating the cause of the issues currently, and will update the status event once resolved.</p>tag:status.jumpcloud.com,2005:Incident/197143202024-01-27T10:18:53-07:002024-01-27T10:18:53-07:00RADIUS Database Maintenance<p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>10:18</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>09:01</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>10:30</var> MST</small><br><strong>Scheduled</strong> - We will be performing maintenance on JumpCloud’s RADIUS Databases on Saturday, January 27th, 16:00 UTC to 18:00 UTC (09:00AM MST to 11:00AM MST). During this window RADIUS authentication, services, and API may experience brief interruptions. If you have any questions, please contact JumpCloud Support.</p>tag:status.jumpcloud.com,2005:Incident/197306202024-01-16T16:52:59-07:002024-01-19T16:47:01-07:00Increased Error Rates on User Console<p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>16:52</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>16:19</var> MST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>16:16</var> MST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>16:15</var> MST</small><br><strong>Investigating</strong> - We are currently investigating increased error rates for User Console. We will update this incident as soon as we know more.</p>tag:status.jumpcloud.com,2005:Incident/197263912024-01-16T09:40:38-07:002024-01-16T09:40:39-07:00Increased error rates on User and Admin console<p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>09:40</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>09:16</var> MST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>09:09</var> MST</small><br><strong>Investigating</strong> - We are currently investigating an issue with increased error rates for Admin and User console. We will update this incident as we know more.</p>tag:status.jumpcloud.com,2005:Incident/197150432024-01-15T13:48:26-07:002024-01-15T13:48:26-07:00Increased error rates on Agent and User Console<p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>13:48</var> MST</small><br><strong>Resolved</strong> - This issue is resolved. Some customers may need to log out and back in the User Console for all SSO applications to authenticate correctly.</p><p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>13:40</var> MST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>12:49</var> MST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>11:48</var> MST</small><br><strong>Investigating</strong> - We are seeing an increase in error rates across agent, user console and some other services. We are investigating and will update this as we know more.</p>tag:status.jumpcloud.com,2005:Incident/194804262024-01-13T10:11:00-07:002024-01-13T10:11:00-07:00Directory Insights Database Maintenance<p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>10:11</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>09:00</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>07:59</var> MST</small><br><strong>Scheduled</strong> - We will be performing maintenance on our Directory Insights database on Saturday, January 13th, 2024, 9:00 MST (16:00 UTC) to 11:00 MST (18:00 UTC). During this window customers may experience issues with generating reports, and saved views in Directory Insights. If you have any questions, please contact JumpCloud Support.</p>tag:status.jumpcloud.com,2005:Incident/194716722023-12-18T09:59:08-07:002023-12-20T07:57:51-07:00Admin Portal MFA Login<p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>09:59</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>09:53</var> MST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>08:58</var> MST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>08:54</var> MST</small><br><strong>Investigating</strong> - We are currently experiencing intermittent failures with MFA login to the Admin Portal, and the inability to change passwords. We are actively working this issue and will update as we know more.</p>tag:status.jumpcloud.com,2005:Incident/194283892023-12-13T08:32:56-07:002023-12-13T08:32:56-07:00Degraded Console Service<p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>08:32</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>08:04</var> MST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>07:47</var> MST</small><br><strong>Investigating</strong> - We're currently investigating reports of degraded performance or intermittent connectivity issues with JumpCloud's Console Service for administrator and user login at https://console.jumpcloud.com/. We are investigating the cause of the issues currently, and will update the status event once resolved.</p>tag:status.jumpcloud.com,2005:Incident/193105872023-12-04T05:28:40-07:002023-12-04T05:28:40-07:00RADIUS Service degradation in the APAC Region<p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>05:28</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>05:14</var> MST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>04:59</var> MST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>03:43</var> MST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>03:40</var> MST</small><br><strong>Investigating</strong> - We have identified RADIUS service failures in the APAC region. This is currently under investigation.</p>tag:status.jumpcloud.com,2005:Incident/191544452023-12-02T08:59:43-07:002023-12-02T08:59:43-07:00JumpCloud’s RADIUS Service Maintenance<p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>08:59</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>08:00</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>13:29</var> MST</small><br><strong>Scheduled</strong> - We will be performing maintenance on JumpCloud’s RADIUS services on Saturday, December 2, 15:00 UTC to 16:00 UTC (8AM MST to 9AM MST). During this window, RADIUS authentication and the RADIUS section of the Admin Portal will experience brief service interruptions. If you have any questions, please contact JumpCloud Support.</p>tag:status.jumpcloud.com,2005:Incident/189693602023-11-11T09:00:13-07:002023-11-11T09:00:13-07:00JumpCloud's RADIUS Service Maintenance<p><small>Nov <var data-var='date'>11</var>, <var data-var='time'>09:00</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>11</var>, <var data-var='time'>08:00</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>09:57</var> MDT</small><br><strong>Scheduled</strong> - We will be performing maintenance on JumpCloud’s RADIUS services on Saturday, November 11, 15:00 UTC to 16:00 UTC (8AM MST to 9AM MST). During this window RADIUS authentication and the RADIUS section of the Admin Portal will experience slight service interruptions. If you have any questions, please contact: support@jumpcloud.com.</p>tag:status.jumpcloud.com,2005:Incident/190418202023-11-07T01:46:56-07:002023-11-07T01:46:56-07:00Degraded LDAP Service in the Indonesia region<p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>01:46</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>01:38</var> MST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>21:38</var> MST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>21:36</var> MST</small><br><strong>Investigating</strong> - We're currently investigating reports of degraded performance or intermittent connection issues with JumpCloud's LDAP-as-a-Service in the Indonesia region. We are investigating the cause of the issues currently, and will update the status event once resolved.</p>tag:status.jumpcloud.com,2005:Incident/189452552023-10-27T16:47:34-06:002023-10-27T16:47:34-06:00Android Device Enrollment Issues<p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>16:47</var> MDT</small><br><strong>Resolved</strong> - This incident is now considered resolved and new Android device enrollments should be completing successfully.</p><p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>09:16</var> MDT</small><br><strong>Identified</strong> - The issue has been identified and we are working on a fix. We are seeing issues with new enrollments of company-owned Android devices via the JumpCloud Admin console. New Android enrollments via the JumpCloud User Console are continuing to function properly.</p><p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>07:10</var> MDT</small><br><strong>Investigating</strong> - We are experiencing issues with new enrollments of company-owned Android devices via the JumpCloud Admin console. New Android enrollments via the JumpCloud User Console are continuing to function properly.</p>tag:status.jumpcloud.com,2005:Incident/187582972023-10-12T09:08:51-06:002023-10-12T09:08:51-06:00Degraded Office 365 Directory Service<p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>09:08</var> MDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>08:47</var> MDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>17:18</var> MDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>14:48</var> MDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>14:10</var> MDT</small><br><strong>Investigating</strong> - We're currently investigating reports of degraded performance or intermittent synchronization issues with JumpCloud's Office 365 Directory Service. We are investigating the cause of the issues currently, and will update the status event once resolved.</p>tag:status.jumpcloud.com,2005:Incident/186284732023-09-27T23:16:12-06:002023-09-27T23:16:12-06:00Degraded Directory Insights<p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>23:16</var> MDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>22:57</var> MDT</small><br><strong>Investigating</strong> - We're investigating reports of degraded performance or intermittent connection issues with JumpCloud's Directory Insights service. We are investigating the cause of the issue and will update the status when resolved.</p>