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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be performing maintenance on JumpCloud’s Password Manager on Saturday, May 18th 15:00 UTC to 16:00 UTC (09:00AM MDT to 10:00AM MDT). During this window Password manager APIs used by the Admin Console may experience brief interruptions. If you have any questions, please contact: support@jumpcloud.com.
Posted on May 14, 2024 - 11:31 MDT
Past Incidents
May 21, 2024

No incidents reported today.

May 20, 2024

No incidents reported.

May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024

No incidents reported.

May 16, 2024

No incidents reported.

May 15, 2024

No incidents reported.

May 14, 2024

No incidents reported.

May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024

No incidents reported.

May 8, 2024

No incidents reported.

May 7, 2024
Resolved - This issue has been fully resolved. We do not expect any additional interrupts in service.
May 7, 12:09 MDT
Update - Customers can still reach JumpCloud support via Premium Phone Support or by submitting a case via email or through the admin portal. Details on how to contact support can be found here; https://jumpcloud.com/support/contact-jumpcloud-support
May 7, 09:29 MDT
Identified - We are currently experiencing issues with our Premium Support Chat tool. This is preventing us from replying to chat requests. We are working with the vendor to get this resolved as quickly as possible.
May 7, 09:18 MDT