SendGrid SMTP Services

Incident Report for JumpCloud

Resolved

This incident has been resolved.

Posted Feb 19, 2020 - 20:02 MST

Identified

SendGrid has confirmed that new mail received is being processed and delivery is attempted as normal. They are currently working to dequeue the subset of mail that was delayed between approximately 4:30 pm MT and 5:00 pm MT. We will continue to update as that mail dequeues.

Posted Feb 19, 2020 - 18:35 MST

Update

We are continuing to investigate this issue.

Posted Feb 19, 2020 - 18:34 MST

Investigating

JumpCloud's email service provider is investigating reports of delivery delays, beginning at approximately 16:30 MT. This could impact receipt of emails related to Password Resets and New Account Creation. We will relay updates from SendGrid as they become available.

Posted Feb 19, 2020 - 18:30 MST