Intermittent Login Issue with the User Console

Incident Report for JumpCloud

Resolved

This incident has been resolved.

Posted Dec 02, 2021 - 15:48 MST

Monitoring

We have implemented a fix for the intermittent login failures and are monitoring the results.

Posted Dec 02, 2021 - 15:28 MST

Identified

We have identified the issue and are implementing a fix for the intermittent login failures. Please continue to retry or refresh which should allow access.

Posted Dec 02, 2021 - 14:58 MST

Investigating

JumpCloud is currently investigating an issue with intermittent logins to the User console. Repeated attempts should provide a successful login at this time.

Posted Dec 02, 2021 - 14:34 MST

This incident affected: Admin Console and User Console.