All Systems Operational

Active Directory Operational
Active Directory Integration Operational
Active Directory Integration - EU Region Operational
Admin Console ? Operational
Admin Console - EU Region Operational
Admin Console ? Operational
Agent Operational
Agent ? Operational
Agent - EU Region Operational
Android EMM Operational
Android EMM Operational
Android EMM - EU Region Operational
Apple MDM Operational
Apple MDM ? Operational
Apple MDM - EU Region Operational
Cloudflare Operational
Cloudflare Cloudflare Firewall Operational
Cloudflare CDN/Cache Operational
Commands Operational
Commands Operational
Custom API Import Operational
Custom API Import Operational
Custom API Import - EU Region Operational
Directory Insights Operational
Directory Insights Operational
Directory Insights - EU Region Operational
Federation Operational
Federation Operational
Federation - EU Region Operational
G Suite Integration Operational
G Suite Integration ? Operational
G Suite Integration - EU Region Operational
General Access API Operational
General Access API Operational
General Access API - EU Region Operational
Groups (user/devices) Operational
Groups (user/devices) - EU Region Operational
Groups (user/devices) Operational
JumpCloud GO Operational
JumpCloud GO Operational
JumpCloud GO - EU Region Operational
LDAP Operational
LDAP ? Operational
LDAP - EU Region Operational
Mobile Admin App: iOS and Android Operational
Mobile Admin App: iOS and Android Operational
Mobile Admin App: iOS and Android - EU Region Operational
Multi-Tenant Portal (MTP) Operational
Multi-Tenant Portal (MTP) Operational
Multi-Tenant Portal (MTP) - EU Region Operational
Office 365 Integration Operational
Office 365 Integration ? Operational
Office 365 Integration - EU Region Operational
PAM (JumpCloud's VaultOne) Operational
PAM (JumpCloud's VaultOne) Operational
Password Manager Operational
Password Manager Operational
Password Manager - EU Region Operational
Payment and Billing Operational
Payment and Billing Operational
Payment and Billing - EU Region Operational
Policy Management Operational
Policy Management Operational
Policy Management - EU Region Operational
RADIUS Operational
RADIUS ? Operational
RADIUS - EU Region Operational
Remote Assist Operational
Remote Assist Operational
Remote Assist - EU Region Operational
Reporting Operational
Reporting Operational
Reporting - EU Region Operational
SCIM Operational
SCIM Operational
SCIM - EU Region Operational
Security Operational
Security Notifications ? Operational
Security Advisories ? Operational
Self-Service Account Provisioning (Devices SSAP) Operational
Self-Service Account Provisioning (Devices SSAP) Operational
Software Management Operational
Software Management Operational
Software Management - EU Region Operational
SSO Operational
SSO ? Operational
SSO - EU Region Operational
SSO OIDC Operational
SSO OIDC Operational
SSO OIDC - EU Region Operational
Support Services Operational
Email Support Operational
Premium Phone Support Operational
Premium Chat Support Operational
jumpcloud.com/support Operational
System Insights Operational
System Insights Operational
System Insights - EU Region Operational
TOTP / MFA / JumpCloud Protect Operational
TOTP / MFA / JumpCloud Protect Operational
TOTP / MFA / JumpCloud Protect - EU Region Operational
User Console Operational
User Console ? Operational
User Console - EU Region Operational
User Import from CSV Operational
User Import from CSV Operational
User Import from CSV - EU Region Operational
Windows MDM Operational
Windows MDM Operational
Windows MDM - EU Region Operational
Workday Import Operational
Workday Import Operational
Workday Import - EU Region Operational
www.jumpcloud.com Operational
www.jumpcloud.com Operational
www.jumpcloud.com - EU Region Operational
JumpCloud University Operational
JumpCloud University Operational
JumpCloud University - EU Region Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance for JumpCloud's RADIUS Database Oct 25, 2025 09:00-11:00 MDT

We will be performing maintenance on JumpCloud's RADIUS Databases on Saturday, October 25th 15:00 UTC to 17:00 UTC (09:00AM MDT to 11:00AM MDT). During this window RADIUS services and API may experience brief interruptions. RADIUS authentication will generally be available, however users may experience a small window requiring re-authentication. If you have any questions, please contact JumpCloud Support.
Posted on Oct 16, 2025 - 13:14 MDT
Oct 23, 2025

No incidents reported today.

Oct 22, 2025

No incidents reported.

Oct 21, 2025

No incidents reported.

Oct 20, 2025
3rd Party Provider Operational Issues
Resolved - This incident has been resolved.
Oct 20, 15:46 MDT
Monitoring - We've seen an increase in recovery and are monitoring
Oct 20, 11:43 MDT
Identified - We are monitoring our services and continue to work with our provider to restore full functionality.
Oct 20, 09:50 MDT
Investigating - Due to an issue with our Cloud Provider, JumpCloud is experiencing intermittent issues with our PAM service and some Support tools which may affect case creation. We are investigating this with our provider and will update this incident as we know more.
Oct 20, 09:44 MDT
3rd Party Provider Operational Issues
Resolved - This incident has been resolved.
Oct 20, 04:14 MDT
Monitoring - We are continuing to monitor as we see further recovery with all services.
Oct 20, 04:02 MDT
Identified - We are monitoring our services, and starting to see some recovery.
Oct 20, 03:11 MDT
Investigating - Due to an issue with our Cloud Provider, JumpCloud is experiencing intermittent issues with multiple services. We are investigating this with our provider and will update this incident as we know more.
Oct 20, 01:52 MDT
Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.

Oct 15, 2025

No incidents reported.

Oct 14, 2025
Navigation affected at the JumpCloud website
Resolved - This incident has been resolved.
Oct 14, 08:18 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 14, 08:12 MDT
Update - CloudFlare continues to work on the issue and we are monitoring their status page at https://www.cloudflarestatus.com
Oct 14, 07:34 MDT
Update - CloudFlare continues to work on the issue and we are monitoring their status page at https://www.cloudflarestatus.com
Oct 14, 06:51 MDT
Identified - CloudFlare has identified the issue and is implementing a fix. We are monitoring https://www.cloudflarestatus.com for updates.
Oct 14, 02:59 MDT
Investigating - We are currently investigating an issue, where navigating links (specifically redirects) at the JumpCloud website are affected.

We are suspecting an ongoing "Bot Management Cookie" incident declared by CloudFlare to be at the root.
More details can be found at https://www.cloudflarestatus.com

We will update as soon as CloudFlare has fixed the issue.
Oct 14, 02:52 MDT
Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025

No incidents reported.

Oct 9, 2025
JumpCloud Remote Assist Unavailable
Resolved - This incident has been resolved.
Oct 9, 08:40 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 9, 08:32 MDT
Update - We are continuing to investigate this issue.
Oct 9, 08:22 MDT
Investigating - We are currently investigating an issue where the Remote Assist and Background tools actions are unavailable in the Admin Console.
Oct 9, 08:20 MDT
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