All Systems Operational

Active Directory Integration Operational
Admin Console ? Operational
Agent ? Operational
Android EMM Operational
Apple MDM ? Operational
Cloudflare Operational
Cloudflare Cloudflare Firewall Operational
Cloudflare CDN/Cache Operational
Commands Operational
Custom API Import Operational
Directory Insights Operational
Federation Operational
G Suite Integration ? Operational
General Access API Operational
JumpCloud GO Operational
LDAP ? Operational
Mobile Admin App: iOS and Android Operational
Multi-Tenant Portal (MTP) Operational
Office 365 Integration ? Operational
Password Manager Operational
Payment and Billing Operational
Policy Management Operational
RADIUS ? Operational
Remote Assist Operational
SCIM Operational
Security Operational
Security Notifications ? Operational
Security Advisories ? Operational
Self-Service Account Provisioning (Devices SSAP) Operational
Software Management Operational
SSO ? Operational
SSO OIDC Operational
Support Services Operational
Email Support Operational
Premium Phone Support Operational
Premium Chat Support Operational
jumpcloud.com/support Operational
System Insights Operational
TOTP / MFA / JumpCloud Protect Operational
User Console ? Operational
User Import from CSV Operational
Windows MDM Operational
Workday Import Operational
www.jumpcloud.com Operational
JumpCloud University Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance for Jumpcloud’s Apple MDM Database Jul 26, 2025 05:00-06:00 MDT

We will be performing maintenance on JumpCloud’s Apple MDM databases on Saturday, July 26th, 11:00 UTC to 12:00 UTC (05:00 MDT to 06:00 MDT). Actions on Apple devices, including new device enrollments, un-enrollments, MDM commands, policies, and other messages may experience delays during this window. If you have any questions, please contact JumpCloud Support.
Posted on Jul 14, 2025 - 21:10 MDT
Jul 18, 2025

No incidents reported today.

Jul 17, 2025

No incidents reported.

Jul 16, 2025

No incidents reported.

Jul 15, 2025
Resolved - A fix has been deployed and full functionality has been restored.
Jul 15, 13:45 MDT
Identified - We have identified the cause of the issue and we are currently working on a fix. We will follow-up once the update has been deployed
Jul 15, 10:21 MDT
Update - We're still investigating the cause of this issue and will follow-up with an update shortly. In the meantime, as this issue is intermittent, continue to refresh the page until it loads successfully.
Jul 15, 08:38 MDT
Investigating - We are experiencing an intermittent issue when loading the Rules page under Alerts. We are currently investigating this issue and will supply an update shortly.
Jul 15, 07:23 MDT
Resolved - This incident has been resolved.
Jul 15, 12:45 MDT
Identified - university.jumpcloud.com is still under maintenance, and we are currently working with our third party vendor on implementing a fix to resolve the outstanding issues with the migration.
Jul 15, 11:06 MDT
Jul 14, 2025
Resolved - This incident has been resolved.
Jul 14, 15:59 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 14, 15:43 MDT
Update - We are continuing to work on a fix for this issue.
Jul 14, 14:00 MDT
Identified - The issue has been identified and a fix is being implemented.
Jul 14, 11:00 MDT
Investigating - We are currently experiencing an issue where IDM custom API Import integrations are showing as inactive. The team has determined there is a disconnect between the front end UI and our backend systems. A reconfiguration of the integration is not necessary and should re-activate once this is resolved.
Jul 14, 10:59 MDT
Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025
Resolved - Earlier reports of service degradation were investigated and no anomalies were found. However, out of an abundance of caution, our Engineering Team has rolled back a recent update to one of the pods in our RADIUS infrastructure. After a period of close monitoring, the status of the RADIUS service is now marked back as Operational.
Jul 10, 07:44 MDT
Monitoring - Our investigations have not uncovered any anomalies with the RADIUS service.
While we will continue to monitor, the status of the service is now Operational.

Jul 10, 00:33 MDT
Investigating - We're currently investigating reports of degraded performance or intermittent connection issues with JumpCloud's RADIUS-as-a-Service. We are investigating the cause of the issues currently, and will update the status event once resolved.
Jul 9, 23:02 MDT
Jul 9, 2025
Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.