JumpCloud Status

All Systems Operational

Active Directory Operational

Active Directory Integration Operational

Active Directory Integration - EU Region Operational

Admin Console Operational

Admin Console - EU Region Operational

Admin Console Operational

Agent Operational

Agent - EU Region Operational

Android EMM Operational

Android EMM - EU Region Operational

Apple MDM Operational

Apple MDM - EU Region Operational

Cloudflare Operational

Cloudflare Cloudflare Firewall Operational

Cloudflare CDN/Cache Operational

Commands Operational

Custom API Import Operational

Custom API Import - EU Region Operational

Directory Insights Operational

Directory Insights - EU Region Operational

Federation Operational

Federation - EU Region Operational

G Suite Integration Operational

G Suite Integration - EU Region Operational

General Access API Operational

General Access API - EU Region Operational

Groups (user/devices) Operational

Groups (user/devices) - EU Region Operational

Groups (user/devices) Operational

JumpCloud GO Operational

JumpCloud GO - EU Region Operational

LDAP Operational

LDAP - EU Region Operational

Mobile Admin App: iOS and Android Operational

Mobile Admin App: iOS and Android - EU Region Operational

Multi-Tenant Portal (MTP) Operational

Multi-Tenant Portal (MTP) - EU Region Operational

Office 365 Integration Operational

Office 365 Integration - EU Region Operational

PAM (JumpCloud's VaultOne) Operational

Password Manager Operational

Password Manager - EU Region Operational

Payment and Billing Operational

Payment and Billing - EU Region Operational

Policy Management Operational

Policy Management - EU Region Operational

RADIUS Operational

RADIUS - EU Region Operational

Remote Assist Operational

Remote Assist - EU Region Operational

Reporting Operational

Reporting - EU Region Operational

SCIM Operational

SCIM - EU Region Operational

Security Operational

Security Notifications Operational

Security Advisories Operational

Self-Service Account Provisioning (Devices SSAP) Operational

Software Management Operational

Software Management - EU Region Operational

SSO Operational

SSO - EU Region Operational

SSO OIDC Operational

SSO OIDC - EU Region Operational

Support Services Operational

Email Support Operational

Premium Phone Support Operational

Premium Chat Support Operational

jumpcloud.com/support Operational

System Insights Operational

System Insights - EU Region Operational

TOTP / MFA / JumpCloud Protect Operational

TOTP / MFA / JumpCloud Protect - EU Region Operational

User Console Operational

User Console - EU Region Operational

User Import from CSV Operational

User Import from CSV - EU Region Operational

Windows MDM Operational

Windows MDM - EU Region Operational

Workday Import Operational

Workday Import - EU Region Operational

www.jumpcloud.com Operational

www.jumpcloud.com - EU Region Operational

JumpCloud University Operational

JumpCloud University - EU Region Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 6, 2025

SSO-OIDC Authentication Issue

Resolved - This incident has been resolved.
Nov 6, 06:47 MST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 6, 06:10 MST

Identified - The issue has been identified and a fix is being implemented.
Nov 6, 05:33 MST

Investigating - We are currently investigating an issue with the authentication on SSO OIDC applications. We have already identified the cause and will provide an update within one hour.
Nov 6, 05:28 MST

Nov 5, 2025

No incidents reported.

Nov 4, 2025

User Portal, Admin Console, RADIUS, LDAP, SSO, and MFA Issues.

Resolved - Services have been fully restored and this incident has been resolved. We will provide a formal postmortem as a follow up.
Nov 4, 07:19 MST

Monitoring - We have implemented a fix and users should now be able to access the User and Admin Console, MFA, LDAP, RADIUS, and SSO without issue. We will continue to monitor the results of the fix.
Nov 4, 06:17 MST

Update - We continue to see intermittent issues with accessing the JumpCloud User and Admin Portal, MFA, LDAP, RADIUS, and SSO. During this time access attempts to LDAP and RADIUS are only impacted if a user is authenticating with MFA.

Our team is working on implementing a fix and will provide another update as quickly as possible.
Nov 4, 05:59 MST

Identified - We have identified an issue that is causing intermittent login issues with the JumpCloud User Portal and Admin Portal. We have also identified issues with JumpCloud MFA, LDAP, RADIUS, and authentication with SSO. We are working on implementing a fix and will provide another update as soon as possible.
Nov 4, 05:20 MST

Update - We are continuing to investigate this issue.
Nov 4, 04:47 MST

Update - We are continuing to investigate this issue.
Nov 4, 04:41 MST

Investigating - We are seeing issues with SSO authentication. We are investigating this currently and will update within 1 hour
Nov 4, 04:40 MST

Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025

No incidents reported.

Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

Scheduled Maintenance for JumpCloud's RADIUS Database

Completed - The scheduled maintenance has been completed.
Oct 25, 10:52 MDT

Verifying - Verification is currently underway for the maintenance items.
Oct 25, 10:40 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 09:00 MDT

Scheduled - We will be performing maintenance on JumpCloud's RADIUS Databases on Saturday, October 25th 15:00 UTC to 17:00 UTC (09:00AM MDT to 11:00AM MDT). During this window RADIUS services and API may experience brief interruptions. RADIUS authentication will generally be available, however users may experience a small window requiring re-authentication. If you have any questions, please contact JumpCloud Support.
Oct 16, 13:14 MDT

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.