JumpCloud Status

All Systems Operational

Active Directory Integration Operational

Admin Console Operational

Agent Operational

Android EMM Operational

Apple MDM Operational

Cloudflare Operational

Cloudflare Cloudflare Firewall Operational

Cloudflare CDN/Cache Operational

Commands Operational

Custom API Import Operational

Directory Insights Operational

Federation Operational

G Suite Integration Operational

General Access API Operational

JumpCloud GO Operational

LDAP Operational

Mobile Admin App: iOS and Android Operational

Multi-Tenant Portal (MTP) Operational

Office 365 Integration Operational

Password Manager Operational

Payment and Billing Operational

Policy Management Operational

RADIUS Operational

Remote Assist Operational

SCIM Operational

Security Operational

Security Notifications Operational

Security Advisories Operational

Self-Service Account Provisioning (Devices SSAP) Operational

Software Management Operational

SSO Operational

SSO OIDC Operational

Support Services Operational

Email Support Operational

Premium Phone Support Operational

Premium Chat Support Operational

jumpcloud.com/support Operational

System Insights Operational

TOTP / MFA / JumpCloud Protect Operational

User Console Operational

User Import from CSV Operational

Windows MDM Operational

Workday Import Operational

www.jumpcloud.com Operational

JumpCloud University Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled Maintenance for Jumpcloud’s Apple MDM Database Jul `26`, `2025` `05:00`-`06:00` MDT

We will be performing maintenance on JumpCloud’s Apple MDM databases on Saturday, July 26th, 11:00 UTC to 12:00 UTC (05:00 MDT to 06:00 MDT). Actions on Apple devices, including new device enrollments, un-enrollments, MDM commands, policies, and other messages may experience delays during this window. If you have any questions, please contact JumpCloud Support.
Posted on Jul 14, 2025 - 21:10 MDT

Past Incidents

Jul 18, 2025

No incidents reported today.

Jul 17, 2025

No incidents reported.

Jul 16, 2025

No incidents reported.

Jul 15, 2025

Intermittent Rules Loading

Resolved - A fix has been deployed and full functionality has been restored.
Jul 15, 13:45 MDT

Identified - We have identified the cause of the issue and we are currently working on a fix. We will follow-up once the update has been deployed
Jul 15, 10:21 MDT

Update - We're still investigating the cause of this issue and will follow-up with an update shortly. In the meantime, as this issue is intermittent, continue to refresh the page until it loads successfully.
Jul 15, 08:38 MDT

Investigating - We are experiencing an intermittent issue when loading the Rules page under Alerts. We are currently investigating this issue and will supply an update shortly.
Jul 15, 07:23 MDT

JumpCloud University

Resolved - This incident has been resolved.
Jul 15, 12:45 MDT

Identified - university.jumpcloud.com is still under maintenance, and we are currently working with our third party vendor on implementing a fix to resolve the outstanding issues with the migration.
Jul 15, 11:06 MDT

Jul 14, 2025

IDM custom API Import integrations are showing as inactive

Resolved - This incident has been resolved.
Jul 14, 15:59 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 14, 15:43 MDT

Update - We are continuing to work on a fix for this issue.
Jul 14, 14:00 MDT

Identified - The issue has been identified and a fix is being implemented.
Jul 14, 11:00 MDT

Investigating - We are currently experiencing an issue where IDM custom API Import integrations are showing as inactive. The team has determined there is a disconnect between the front end UI and our backend systems. A reconfiguration of the integration is not necessary and should re-activate once this is resolved.
Jul 14, 10:59 MDT

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

Degraded RADIUS Service

Resolved - Earlier reports of service degradation were investigated and no anomalies were found. However, out of an abundance of caution, our Engineering Team has rolled back a recent update to one of the pods in our RADIUS infrastructure. After a period of close monitoring, the status of the RADIUS service is now marked back as Operational.
Jul 10, 07:44 MDT

Monitoring - Our investigations have not uncovered any anomalies with the RADIUS service.
While we will continue to monitor, the status of the service is now Operational.
Jul 10, 00:33 MDT

Investigating - We're currently investigating reports of degraded performance or intermittent connection issues with JumpCloud's RADIUS-as-a-Service. We are investigating the cause of the issues currently, and will update the status event once resolved.
Jul 9, 23:02 MDT

Jul 9, 2025

Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

All Systems Operational

Scheduled Maintenance

Scheduled Maintenance for Jumpcloud’s Apple MDM Database Jul 26, 2025 05:00-06:00 MDT

Past Incidents

Scheduled Maintenance for Jumpcloud’s Apple MDM Database Jul `26`, `2025` `05:00`-`06:00` MDT