Incident History

February 2025

Degraded Directory Insights
This incident has been resolved.
Feb 3, 01:56 - 03:22 MST

January 2025

RADIUS authentication in us-west-2 region
This incident has been resolved.
Jan 27, 12:59 - 14:52 MST
Degraded LDAP MFA Service
This incident has been resolved.
Jan 16, 19:25 - 20:43 MST
JumpCloud Agent / MDM Enrollments
This incident has been resolved. To enroll devices again, customers can follow the below steps: ADE-enrolled devices If you have devices configured for ADE there are two options to restart the ADE enrollment; Administrator Privileges Required* see: https://jumpcloud.com/support/set-admin-sudo-permissions Setup a command to execute `sudo profiles renew -type enrollment` Or Have your users execute `sudo profiles renew -type enrollment` in a terminal window In both scenarios the user will be prompted to complete the re-enrollment of the device. This action will require the user to have administrator privileges on the device, at that time. Non-ADE enrolled devices For devices that are not configured for ADE enrollment it is advisable to apply the JumpCloud MDM Enrollment policy (https://jumpcloud.com/support/create-a-mac-mdm-enrollment-policy). Note, this still requires the user to have administrator privileges to complete the MDM enrollment when they complete the enrollment process. Admins may temporarily elevate standard users to admin users by following the steps laid out in this article: https://jumpcloud.com/support/set-admin-sudo-permissions. Additional Support Articles for Remediation https://jumpcloud.com/support/re-enroll-apple-devices-into-mdm-and-preserve-device-record https://jumpcloud.com/support/set-admin-sudo-permissions https://jumpcloud.com/support/create-a-mac-mdm-enrollment-policy
Jan 16, 12:16 - 15:12 MST

December 2024

Policy propagation delay
This incident has been resolved.
Dec 26, 15:02 - 16:40 MST
Propagation delay with Directory Insights events
This incident has been resolved.
Dec 17, 15:55 - 16:33 MST
Increased Error Rate with Directory Service
This incident has been resolved.
Dec 11, 02:14 - 04:13 MST