All Systems Operational
Active Directory Integration Operational
Admin Console ? Operational
Agent ? Operational
Android EMM Operational
Cloudflare Operational
Cloudflare Cloudflare Firewall Operational
Cloudflare CDN/Cache Operational
Commands Operational
Directory Insights Operational
G Suite Integration ? Operational
General Access API Operational
JumpCloud GO Operational
LDAP ? Operational
MDM ? Operational
Mobile Admin App: iOS and Android Operational
Multi-Tenant Portal (MTP) Operational
Office 365 Integration ? Operational
Password Manager Operational
Payment and Billing Operational
Policy Management Operational
RADIUS ? Operational
Remote Assist Operational
SCIM Operational
Security Operational
Security Notifications ? Operational
Security Advisories ? Operational
Software Management Operational
SSO ? Operational
Support Services Operational
Email Support Operational
Premium Phone Support Operational
Premium Chat Support Operational
jumpcloud.com/support Operational
System Insights Operational
TOTP / MFA / JumpCloud Protect Operational
User Console ? Operational
User Import from CSV Operational
Workday Import Operational
www.jumpcloud.com Operational
JumpCloud University Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 16, 2024
Connectivity issues with the Console Service for Admins
Resolved - An intermittent connectivity issue with JumpCloud's Console Service for administrator and user login at https://console.jumpcloud.com has been addressed by our CDN vendor. All operations have returned to normal, and the issue is currently considered resolved.
Sep 16, 03:37 MDT
Monitoring - CloudFlare, our CDN vendor, has applied a fix and the Admin console is fully operational now. We continue to monitor the situation.
Sep 16, 01:01 MDT
Investigating - We're currently seeing degraded performance or intermittent connectivity issues with JumpCloud's Console Service for administrator and user login at https://console.jumpcloud.com/. Degradation of performance of their CDN at the vendor has been identified to be the cause and we are waiting on updates from the vendor.
Sep 16, 00:07 MDT
Sep 15, 2024

No incidents reported.

Sep 14, 2024

No incidents reported.

Sep 13, 2024

No incidents reported.

Sep 12, 2024

No incidents reported.

Sep 11, 2024
Increased error rates on policies
Resolved - This incident has been resolved.
Sep 11, 09:04 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 11, 08:52 MDT
Investigating - We are currently seeing an increase in error rates on policies. Some customers may see an error "Unable to fetch policies!"
Sep 11, 08:40 MDT
Sep 10, 2024

No incidents reported.

Sep 9, 2024

No incidents reported.

Sep 8, 2024

No incidents reported.

Sep 7, 2024
JumpCloud’s SSO OIDC Service Maintenance
Completed - The scheduled maintenance has been completed, users will be expected to re-login in order to refresh their authentication token.
Sep 7, 09:45 MDT
Verifying - Verification is currently underway for the maintenance items.
Sep 7, 09:36 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 09:00 MDT
Scheduled - We will be performing maintenance on JumpCloud's SSO OIDC Service on Saturday, September 7th, 15:00 UTC to 17:00 UTC (09:00 AM MDT to 11:00 AM MDT). During this window SSO OIDC logins via the JumpCloud User Portal may be unavailable for up to 5 minutes, users may experience log outs from their 3rd Party OIDC service, and Admins will be unable to create, read, update or delete SSO OIDC Applications. Upon completion of this maintenance users will be required to re-login in order to refresh their authentication token. If you have any questions, please contact JumpCloud Support.
Aug 22, 21:41 MDT
Sep 6, 2024

No incidents reported.

Sep 5, 2024

No incidents reported.

Sep 4, 2024

No incidents reported.

Sep 3, 2024

No incidents reported.

Sep 2, 2024

No incidents reported.

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