All Systems Operational
Console ? Operational
LDAP ? Operational
RADIUS ? Operational
SSO ? Operational
Events API Operational
G Suite Integration ? Operational
Office 365 Integration ? Operational
General Access API Operational
Agent ? Operational
Support Site ? Operational
90 days ago
100.0 % uptime
Today
SendGrid SMTP Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Feb 21, 2020

No incidents reported today.

Feb 20, 2020

No incidents reported.

Feb 19, 2020
Resolved - This incident has been resolved.
Feb 19, 20:02 MST
Identified - SendGrid has confirmed that new mail received is being processed and delivery is attempted as normal. They are currently working to dequeue the subset of mail that was delayed between approximately 4:30 pm MT and 5:00 pm MT. We will continue to update as that mail dequeues.
Feb 19, 18:35 MST
Update - We are continuing to investigate this issue.
Feb 19, 18:34 MST
Investigating - JumpCloud's email service provider is investigating reports of delivery delays, beginning at approximately 16:30 MT. This could impact receipt of emails related to Password Resets and New Account Creation. We will relay updates from SendGrid as they become available.
Feb 19, 18:30 MST
Feb 18, 2020
Resolved - An outage of JumpCloud's Console Service for administrator and user login at https://console.jumpcloud.com/ occurred was resolved at 9:36am MST. Console, G Suite and Office 365 Integrations, and General Access API components are fully functional. We will continue monitoring performance related to Events API.
Feb 18, 09:55 MST
Update - We're currently investigating reports of degraded performance or intermittent connectivity issues with JumpCloud's API Services related to user management. We are investigating the cause of the issues currently, and will update the status event once resolved.
Feb 18, 08:35 MST
Update - We're currently investigating reports of degraded performance or intermittent synchronization issues with JumpCloud's G Suite & Office 365 Directory Services along with performance issues recognized with the administrator console . We are investigating the cause of the issues currently, and will update the status event once resolved.
Feb 18, 08:00 MST
Investigating - We're currently investigating reports of degraded performance or intermittent connectivity issues with JumpCloud's Console Service for administrator login at https://console.jumpcloud.com/. We are investigating the cause of the issues currently, and will update the status event once resolved.
Feb 18, 07:56 MST
Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.

Feb 13, 2020
Resolved - A degradation of JumpCloud Endpoint data propagation occurred from 18:25 MDT, and was resolved at 21:00 MDT. All operations after 21:00 MDT have returned to normal, and the issue is currently considered resolved. No data loss occurred but changes would have been delayed during this window.
Feb 13, 21:27 MST
Investigating - We are currently investigating an issue with degradation in propagating data to endpoints.
Feb 13, 19:58 MST
Feb 12, 2020

No incidents reported.

Feb 11, 2020

No incidents reported.

Feb 10, 2020

No incidents reported.

Feb 9, 2020

No incidents reported.

Feb 8, 2020

No incidents reported.

Feb 7, 2020

No incidents reported.