JumpCloud Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

Console Operational

LDAP Operational

RADIUS Operational

SSO Operational

Events API Operational

G Suite Integration Operational

Office 365 Integration Operational

General Access API Operational

Agent Operational

Support Site Operational

90 days ago

100.0 % uptime

Today

SendGrid SMTP Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 21, 2020

No incidents reported today.

Feb 20, 2020

No incidents reported.

Feb 19, 2020

SendGrid SMTP Services

Resolved - This incident has been resolved.
Feb 19, 20:02 MST

Identified - SendGrid has confirmed that new mail received is being processed and delivery is attempted as normal. They are currently working to dequeue the subset of mail that was delayed between approximately 4:30 pm MT and 5:00 pm MT. We will continue to update as that mail dequeues.
Feb 19, 18:35 MST

Update - We are continuing to investigate this issue.
Feb 19, 18:34 MST

Investigating - JumpCloud's email service provider is investigating reports of delivery delays, beginning at approximately 16:30 MT. This could impact receipt of emails related to Password Resets and New Account Creation. We will relay updates from SendGrid as they become available.
Feb 19, 18:30 MST

Feb 18, 2020

Degraded Console Service

Resolved - An outage of JumpCloud's Console Service for administrator and user login at https://console.jumpcloud.com/ occurred was resolved at 9:36am MST. Console, G Suite and Office 365 Integrations, and General Access API components are fully functional. We will continue monitoring performance related to Events API.
Feb 18, 09:55 MST

Update - We're currently investigating reports of degraded performance or intermittent connectivity issues with JumpCloud's API Services related to user management. We are investigating the cause of the issues currently, and will update the status event once resolved.
Feb 18, 08:35 MST

Update - We're currently investigating reports of degraded performance or intermittent synchronization issues with JumpCloud's G Suite & Office 365 Directory Services along with performance issues recognized with the administrator console . We are investigating the cause of the issues currently, and will update the status event once resolved.
Feb 18, 08:00 MST

Investigating - We're currently investigating reports of degraded performance or intermittent connectivity issues with JumpCloud's Console Service for administrator login at https://console.jumpcloud.com/. We are investigating the cause of the issues currently, and will update the status event once resolved.
Feb 18, 07:56 MST

Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.

Feb 13, 2020

Propagation Degradation on Endpoints

Resolved - A degradation of JumpCloud Endpoint data propagation occurred from 18:25 MDT, and was resolved at 21:00 MDT. All operations after 21:00 MDT have returned to normal, and the issue is currently considered resolved. No data loss occurred but changes would have been delayed during this window.
Feb 13, 21:27 MST

Investigating - We are currently investigating an issue with degradation in propagating data to endpoints.
Feb 13, 19:58 MST

Feb 12, 2020

No incidents reported.

Feb 11, 2020

No incidents reported.

Feb 10, 2020

No incidents reported.

Feb 9, 2020

No incidents reported.

Feb 8, 2020

No incidents reported.

Feb 7, 2020

No incidents reported.

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