All Systems Operational
Agent ? Operational
Admin Console ? Operational
Directory Insights Operational
General Access API Operational
G Suite Integration ? Operational
LDAP ? Operational
Office 365 Integration ? Operational
RADIUS ? Operational
SendGrid SMTP Services ? Operational
SSO ? Operational
System Insights Operational
Support Site ? Operational
Multi-Tenant Portal (MTP) Operational
Commands Operational
SCIM Operational
User Console ? Operational
Security Notifications Operational
MDM ? Operational
90 days ago
99.96 % uptime
Today
TOTP / MFA / JumpCloud Protect Operational
90 days ago
99.96 % uptime
Today
Workday Import Operational
90 days ago
100.0 % uptime
Today
User Import from CSV Operational
90 days ago
100.0 % uptime
Today
www.jumpcloud.com Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 28, 2022

No incidents reported today.

May 27, 2022

No incidents reported.

May 26, 2022
Resolved - This incident has been resolved.
May 26, 09:48 MDT
Update - We are continuing to work on a fix for this issue.
May 26, 09:43 MDT
Identified - The issue has been identified and a fix is being implemented.
May 26, 09:43 MDT
Investigating - We are currently investigating an issue with delays with presenting device details and user groups in the management aside. We will report back as soon as we have an update. We apologize for any disruption this may cause.
May 26, 09:33 MDT
May 25, 2022

No incidents reported.

May 24, 2022
Resolved - This incident has been resolved.
May 24, 11:33 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 24, 11:06 MDT
Identified - The issue has been identified and a fix is being implemented.
May 24, 10:13 MDT
Investigating - We are currently investigating possible timeouts, or failures to authenticate using RADIUS. We will report back as soon as we have an update. We apologize for any inconvenience this may cause.
May 24, 08:46 MDT
Resolved - This issue is now considered resolved. An updated version of JumpCloud Protect for Android (v.1.15.1 ) is available for download in the Play Store. Users may need to manually update their JumpCloud Protect Android app if their version is not at v.1.15.1 or higher. Users who are still seeing issues with their JumpCloud Protect app for Android will want to manually force an update on the app.

To force an update for an Android app:
1. Open the Google Play Store app
2. Search for "JumpCloud Protect"
3. Select the JumpCloud Protect App
4. Tap Update for the JumpCloud Protect app.
https://support.google.com/googleplay/answer/113412?hl=en

If users see v1.14.0 OR v1.15.0 they should update to the most recent JumpCloud Protect Android app.

May 24, 11:08 MDT
Monitoring - A fix has been implemented and an updated version of JumpCloud Protect should be available for download. Users may need to manually update their JumpCloud Protect Android app if their version is not at v.1.15.1 or higher. Users who are still seeing issues with their JumpCloud Protect app for Android will want to manually force an update on the app.

To force an update for an Android app:
1. Open the Google Play Store app
2. Search for "JumpCloud Protect"
3. Select the JumpCloud Protect App
4. Tap Update for the JumpCloud Protect app.
https://support.google.com/googleplay/answer/113412?hl=en

We will continue to monitor the results of the fix.

May 24, 09:03 MDT
Update - Our team is working to get an updated version of the JumpCloud Protect app in the Google Play Store for Android users. Once completed, users will be able to update to a fully functional version. We will provide another update when the new version is available for Android users.
May 24, 08:01 MDT
Update - We are continuing to work on a fix for this issue.
May 24, 06:43 MDT
Identified - The issue has been identified and JumpCloud is working on implementing a fix.
May 24, 06:11 MDT
Update - We are continuing to investigate issues with the JumpCloud Protect app for Android devices The JumpCloud Protect app for iOS devices does not appear to be impacted.
May 24, 06:00 MDT
Investigating - We are currently investigating reports of issues with JumpCloud Protect for Android devices. We will report back as soon as we have an update.
May 24, 05:12 MDT
May 23, 2022
Resolved - This incident has been resolved.
May 23, 21:51 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 23, 21:14 MDT
Identified - The issue has been identified and a fix is being implemented.
May 23, 21:09 MDT
Investigating - We are currently investigating timeouts and failures to load the Admin and User consoles. We will report back as soon as we have an update. We apologize for any inconvenience this may cause
May 23, 20:56 MDT
Resolved - This incident has been resolved.
May 23, 00:40 MDT
Identified - All Agent traffic, including events should be communicating successfully. We are continuing to work on some other changes to add additional resilience.
May 22, 23:57 MDT
Update - Agents are communicating successfully, and new agent install / registrations should now be successful. We are still seeing some issues with agent event traffic that we are continuing to investigate.
May 22, 22:33 MDT
Investigating - We are currently investigating an issue with delays adding new agent devices, as well as delays in syncing user, commands, and policy information with the JumpCloud Devices Agent. We will report back as soon as we have an update. We apologize for any disruption this may cause.
May 22, 21:48 MDT
May 22, 2022
May 21, 2022

No incidents reported.

May 20, 2022

No incidents reported.

May 19, 2022
Resolved - This incident has been resolved.
May 19, 11:11 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 19, 10:37 MDT
Investigating - We are currently investigating an issue with adding new agent devices, and delays in syncing user, commands, and policy information with the JumpCloud Devices Agent. We will report back as soon as we have an update. We apologize for any disruption this may cause.
May 19, 09:08 MDT
May 18, 2022
Resolved - This incident has been resolved.
May 18, 16:42 MDT
Update - We are continuing to monitor for any further issues.
May 18, 16:28 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 18, 16:28 MDT
Investigating - We are currently investigating an issue with delays (up to two minutes) in syncing user, commands, and policy information with the JumpCloud Devices Agent. We will report back as soon as we have an update. We apologize for any disruption this may cause.
May 18, 15:33 MDT
Postmortem - Read details
May 23, 17:32 MDT
Resolved - This incident has been resolved.
May 18, 09:53 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 18, 09:49 MDT
Investigating - We are currently investigating possible timeouts, or failures to authenticate using LDAP. We will report back as soon as we have an update. We apologize for any inconvenience this may cause.
May 18, 09:42 MDT
May 17, 2022

No incidents reported.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022
Completed - The scheduled maintenance has been completed.
May 14, 10:59 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 09:01 MDT
Scheduled - JumpCloud will be performing database maintenance on Saturday May 14th, 15:00 UTC to 17:00 UTC (09:00 AM MDT to 11:00 AM MDT). JumpCloud services, including the Admin and User console may be unavailable for up to three minutes periodically during this window. This may result in connection errors and the need to re-login. We recommend trying to limit changes during this time as updates may be delayed until the maintenance is over. Users should not expect any disruption with logins to JumpCloud managed devices. If you have any questions, please contact: support@jumpcloud.com.
May 3, 12:18 MDT