JumpCloud Status

User Console / JumpCloud Protect Degraded Service

Identified - We are continuing to monitor the AWS situation and will update as we know more. AWS health may be monitored directly at https://status.aws.amazon.com/
Dec 7, 10:22 MST

Update - We are still monitoring the AWS issues in US-EAST-1 and there is no further update on their progress. Accounts enabled with TOTP can choose that and successfully login to the user console. We will report back as soon as we have an update, or in 20 minutes.
Dec 7, 09:57 MST

Update - The MFA / user console issue appears to be related to the current AWS issues in US-EAST-1:

"AWS: We are experiencing API and console issues in the US-EAST-1 Region. We have identified root cause and we are actively working towards recovery. This issue is affecting the global console landing page, which is also hosted in US-EAST-1"

We are closely monitoring and still working this issue as a high priority. We will report back as soon as we have an update, or in 20 minutes
Dec 7, 09:38 MST

Investigating - We are currently investigating an issue with timeouts using JumpCloud Push with the user console. We will report back as soon as we have an update, or in 20 minutes. We apologize for any inconvenience this may cause.
Dec 7, 09:23 MST

Agent Operational

Admin Console Operational

Directory Insights Operational

General Access API Operational

G Suite Integration Operational

LDAP Operational

Office 365 Integration Operational

RADIUS Operational

SendGrid SMTP Services Operational

SSO Operational

System Insights Operational

Support Site Operational

Multi-Tenant Portal (MTP) Operational

Commands Operational

SCIM Operational

User Console Degraded Performance

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 7, 2021

Unresolved incident: User Console / JumpCloud Protect Degraded Service.

Dec 6, 2021

No incidents reported.

Dec 5, 2021

No incidents reported.

Dec 4, 2021

Database Maintenance

Completed - The scheduled maintenance has been completed.
Dec 4, 14:56 MST

Update - Scheduled maintenance is still progressing well, but we're now estimating to be complete at 22:00 UTC (15:00 MST). There should be very little impact during this time, but users may experience some slight delays periodically.
Dec 4, 13:30 MST

Update - Scheduled maintenance is progressing well, but we're expecting this to last longer than previously estimated. We are not expecting any significant impact to either the User or Admin consoles, but we are now estimating the time to complete closer to 21:00 UTC (14:00 MST). During this time, users may experience some slight delays, but should be able to successfully use the applications.
Dec 4, 11:40 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 09:00 MST

Update - We will be undergoing scheduled maintenance during this time.
Nov 19, 16:09 MST

Update - We will be undergoing scheduled maintenance during this time.
Nov 19, 16:03 MST

Scheduled - JumpCloud will be performing database maintenance on Saturday December 4th, 16:00 UTC to 19:00 UTC (09:00 AM MST to 12:00 PM MST). JumpCloud services, including the Admin and User console may be unavailable for up to three minutes periodically during this window. This may result in connection errors and the need to re-login. We recommend trying to limit changes during this time as updates may be delayed until the maintenance is over. Users should not expect any disruption with logins to JumpCloud managed devices. If you have any questions, please contact: support@jumpcloud.com.
Nov 19, 16:01 MST

Dec 3, 2021

No incidents reported.

Dec 2, 2021

Intermittent Login Issue with the User Console

Resolved - This incident has been resolved.
Dec 2, 15:48 MST

Monitoring - We have implemented a fix for the intermittent login failures and are monitoring the results.
Dec 2, 15:28 MST

Identified - We have identified the issue and are implementing a fix for the intermittent login failures. Please continue to retry or refresh which should allow access.
Dec 2, 14:58 MST

Investigating - JumpCloud is currently investigating an issue with intermittent logins to the User console. Repeated attempts should provide a successful login at this time.
Dec 2, 14:34 MST

Dec 1, 2021

No incidents reported.

Nov 30, 2021

No incidents reported.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021

No incidents reported.