Monitoring - A fix has been implemented and we are seeing recovery across our Premium Chat support platform.
Nov 04, 2024 - 23:15 MST
Investigating - We are currently experiencing issues with our Premium Support Chat tool. This is preventing us from replying to chat requests. We are working with the vendor to get this resolved as quickly as possible.
Customers can still reach JumpCloud support via Premium Phone Support or by submitting a case via email or through the admin portal. Details on how to contact support can be found here; https://jumpcloud.com/support/contact-jumpcloud-support

Nov 04, 2024 - 21:48 MST
Active Directory Integration Operational
Admin Console ? Operational
Agent ? Operational
Android EMM Operational
Cloudflare Operational
Cloudflare Cloudflare Firewall Operational
Cloudflare CDN/Cache Operational
Commands Operational
Directory Insights Operational
G Suite Integration ? Operational
General Access API Operational
JumpCloud GO Operational
LDAP ? Operational
MDM ? Operational
Mobile Admin App: iOS and Android Operational
Multi-Tenant Portal (MTP) Operational
Office 365 Integration ? Operational
Password Manager Operational
Payment and Billing Operational
Policy Management Operational
RADIUS ? Operational
Remote Assist Operational
SCIM Operational
Security Operational
Security Notifications ? Operational
Security Advisories ? Operational
Software Management Operational
SSO ? Operational
Support Services Operational
Email Support Operational
Premium Phone Support Operational
Premium Chat Support Operational
jumpcloud.com/support Operational
System Insights Operational
TOTP / MFA / JumpCloud Protect Operational
User Console ? Operational
User Import from CSV Operational
Workday Import Operational
www.jumpcloud.com Operational
JumpCloud University Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 4, 2024
Resolved - This incident has been resolved.
Nov 4, 16:54 MST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 4, 16:23 MST
Identified - We're investigating reports of degraded performance with JumpCloud's Insights reporting. The cause of the issue has been identified, and this status message will be updated once resolved.
Nov 4, 16:20 MST
Nov 3, 2024

No incidents reported.

Nov 2, 2024

No incidents reported.

Nov 1, 2024

No incidents reported.

Oct 31, 2024

No incidents reported.

Oct 30, 2024
Resolved - This incident has been resolved.
Oct 30, 07:49 MDT
Identified - We have identified and are working on an incident where a small subset of customers may experience errors sending MDM commands to devices, or retrieving results.
Oct 30, 07:35 MDT
Oct 29, 2024

No incidents reported.

Oct 28, 2024

No incidents reported.

Oct 27, 2024

No incidents reported.

Oct 26, 2024

No incidents reported.

Oct 25, 2024

No incidents reported.

Oct 24, 2024

No incidents reported.

Oct 23, 2024

No incidents reported.

Oct 22, 2024
Resolved - This incident has been resolved.
Oct 22, 17:42 MDT
Identified - The issue has been identified and a fix is being implemented.
Oct 22, 17:33 MDT
Investigating - We're currently investigating reports of degraded performance or intermittent connection issues on jumpcloud.com. We are investigating the cause of the issues currently, and will update the status event once resolved. Note that the JumpCloud Admin Console & User Portal are operational.
Oct 22, 17:20 MDT
Oct 21, 2024
Resolved - This issue has been resolved and our Premium Chat Support is fully functional at this time.
Oct 21, 05:00 MDT
Monitoring - A fix has been implemented and we are seeing recovery across our Premium Chat support platform.
Oct 21, 04:58 MDT
Investigating - We are currently experiencing issues with our Premium Support Chat tool. This is preventing us from replying to chat requests. We are working with the vendor to get this resolved as quickly as possible.
Customers can still reach JumpCloud support via Premium Phone Support or by submitting a case via email or through the admin portal. Details on how to contact support can be found here; https://jumpcloud.com/support/contact-jumpcloud-support

Oct 21, 04:03 MDT