All Systems Operational
Uptime over the past 90 days. View historical uptime.
Agent ? Operational
Console ? Operational
Directory Insights Operational
General Access API Operational
G Suite Integration ? Operational
LDAP ? Operational
Office 365 Integration ? Operational
RADIUS ? Operational
SendGrid SMTP Services ? Operational
SSO ? Operational
System Insights Operational
Support Site ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Sep 30, 2020

No incidents reported today.

Sep 29, 2020

No incidents reported.

Sep 28, 2020
Third Party: Microsoft Office 365 Integration
Resolved - Microsoft identified a recent change that appears to be the source of their issue. They are rolling back the change to mitigate impact, and our integration is now operational. For more information on Microsoft's outage, Please follow http://status.office.com for updates on this issue.
Sep 28, 18:35 MDT
Monitoring - Microsoft is currently experiencing an issue with Office 365 that is negatively affecting our Office 365 integration. We will update this as we know more. For the latest information on Microsoft's outage, please visit:
https://twitter.com/MSFT365Status/status/1310704020550348800
Sep 28, 16:37 MDT
Sep 27, 2020

No incidents reported.

Sep 26, 2020

No incidents reported.

Sep 25, 2020

No incidents reported.

Sep 24, 2020

No incidents reported.

Sep 23, 2020

No incidents reported.

Sep 22, 2020

No incidents reported.

Sep 21, 2020
Degraded Service Support Site
Resolved - This incident is now considered resolved.
Sep 21, 13:08 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 21, 12:49 MDT
Identified - We have identified that the incident is related to an ongoing issue with Salesforce Communities. We are monitoring the status of this issue closely and will update as soon as Salesforce has implemented a fix. As a workaround please use https://jumpcloud-support.force.com/support/s/ to navigate to knowledge base articles. Embedded links in KB's will still reference the default domain that is impacted, so please independently search for those links or update url to the workaround domain.
Sep 21, 11:43 MDT
Update - The default support site https://support.jumpcloud.com/support/s/ is currently experiencing issues. As a workaround please use https://jumpcloud-support.force.com/support/s/ at the moment. Embedded links in KB's will still reference the default domain that is impacted, so please independently search for those links or update url to the workaround domain.
Sep 21, 10:59 MDT
Investigating - We are currently investigating the issue.
Sep 21, 10:51 MDT
Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020

No incidents reported.

Sep 17, 2020

No incidents reported.

Sep 16, 2020

No incidents reported.

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