Final Notice:
The JumpCloud Authorization and Authentication API endpoint will be deprecated on February 9, 2018.
This notice of scheduled maintenance is a complement to the email notifications (beginning in Q4-2017) sent to JumpCloud administrators using the platform's authentication and authorization API endpoint (auth.jumpcloud.com). If you are not leveraging this endpoint, you may disregard this message. We are utilizing this maintenance communication page to ensure all channels are exhausted as we near our maintenance window to turn off this service.
If you have any questions, would like to discuss alternate authentication protocols you may be able to leverage for your custom integrations or would like to learn more about this maintenance, please feel free to contact us at support@jumpcloud.com.
JumpCloud Customer Success
Posted on
Feb 6, 16:51 MST
On March 14th, JumpCloud Tags functionality will be deprecated. At this time you should be planning to migrate to Groups. If you do not migrate your organization from Tags to Groups, it will be migrated on March 14. Please refer to our Knowledge Base Article on this subject.
Posted on
Mar 1, 11:05 MST
Completed -
The scheduled maintenance has been completed.
Jun 21, 13:00 MDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 12:30 MDT
Scheduled -
JumpCloud will be performing maintenance on our RADIUS-as-a-Service from 6:30PM UTC to 7:00PM UTC. There should be no impact to RADIUS authentication during this time. If you have any questions, please contact JumpCloud Support.
Resolved -
A partial outage for SSO and RADIUS occurred from 12:40 PM MDT, and was resolved at 1:40 PM MDT. All operations after 11:48:51 AM UTC have returned to normal, and the issue is currently considered resolved. Updates made to RADIUS between 12:28 AM MDT and 12:40 PM MDT may need to be resynchronized- This includes updates to: User Bindings, Shared Secret Updates, IP Address updates.
Jun 18, 14:54 MDT
Update -
We are continuing to investigate this issue. SSO logins are now operational, with RADIUS investigation still occurring.
Jun 18, 13:24 MDT
Update -
We are continuing to investigate this issue.
Jun 18, 12:57 MDT
Investigating -
We're currently investigating reports of user login issues with JumpCloud's Console Service for SSO access and RADIUS. We are investigating the cause of the issues currently, and will update the status event once resolved.
Jun 18, 12:53 MDT
Completed -
The scheduled maintenance has been completed.
Jun 16, 16:00 MDT
Update -
Scheduled maintenance is still in progress. We will provide updates as necessary.
Jun 16, 11:48 MDT
Update -
Scheduled maintenance is still in progress. We expect this work to extend another few hours. We will provide updates as necessary.
Jun 16, 11:47 MDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 10:00 MDT
Scheduled -
JumpCloud will be conducting routine system maintenance on Saturday June 16th, 2018, between the hours of 10AM - 4PM MDT. There should be no impact to the JumpCloud Community.
This is an informative message only and there will be no impact to normal customer operations. However, should you have any questions regarding this work, please feel free to contact us at support@jumpcloud.com.
Thank You! JumpCloud Customer Success Team
Jun 11, 08:48 MDT