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All Systems Operational
Agent
?
Operational
Admin Console
?
Operational
Directory Insights
Operational
General Access API
Operational
G Suite Integration
?
Operational
LDAP
?
Operational
Office 365 Integration
?
Operational
RADIUS
?
Operational
SendGrid SMTP Services
?
Operational
SSO
?
Operational
System Insights
Operational
Support Site
?
Operational
Multi-Tenant Portal (MTP)
Operational
Commands
Operational
SCIM
Operational
User Console
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 16, 2021
No incidents reported today.
Oct 15, 2021
No incidents reported.
Oct 14, 2021
Resolved -
This incident is now considered resolved. At this time, new JumpCloud agent installs should process successfully and all services related to https://console.jumpcloud.com/ and the JumpCloud Agent should be fully operational.
Our database layer experienced an unexpected consumption at a rate that significantly impacted the database replicas. The recovery process impacted normal database operation that serves our User and Admin Portals. To reduce load, our engineers temporarily paused background work related to the JumpCloud Agent, allowing the primary and backup databases to fully recover. Our engineers then restored background processing and our systems processed the work that was queued during the primary outage.
Oct 14, 17:17 MDT
Our database layer experienced an unexpected consumption at a rate that significantly impacted the database replicas. The recovery process impacted normal database operation that serves our User and Admin Portals. To reduce load, our engineers temporarily paused background work related to the JumpCloud Agent, allowing the primary and backup databases to fully recover. Our engineers then restored background processing and our systems processed the work that was queued during the primary outage.
Oct 14, 17:17 MDT
Monitoring -
A fix has been implemented across all JumpCloud Agent services and https://console.jumpcloud.com/. New Agent installs should now complete successfully. Updates made via JumpCloud's Agent throughout the duration of the incident will eventually process without the need of additional admin intervention.
We are continuing to monitor the fix and will post again once the issue is considered fully resolved.
Oct 14, 16:27 MDT
We are continuing to monitor the fix and will post again once the issue is considered fully resolved.
Oct 14, 16:27 MDT
Update -
We are seeing reports of JumpCloud Agents now checking in intermediately. We are actively working on a solution to fully restore service to the JumpCloud Agent. During this time, new agent installs may fail and changes made via an existing JumpCloud managed device will be delayed. Updates made via JumpCloud's Agent will eventually process without the need of additional admin intervention.
Oct 14, 16:09 MDT
Oct 14, 16:09 MDT
Update -
Service to the JumpCloud User and Admin Portal at https://console.jumpcloud.com/ should now be restored and operational.
We are actively working on a solution to restore service to the JumpCloud Agent. During this time, new agent installs will fail and changes made via an existing JumpCloud managed device will be delayed. Updates made via JumpCloud's Agent will eventually process without the need of additional admin intervention.
Oct 14, 15:31 MDT
We are actively working on a solution to restore service to the JumpCloud Agent. During this time, new agent installs will fail and changes made via an existing JumpCloud managed device will be delayed. Updates made via JumpCloud's Agent will eventually process without the need of additional admin intervention.
Oct 14, 15:31 MDT
Update -
Service to the JumpCloud User and Admin Portal at https://console.jumpcloud.com/ should now be restored and operational.
We are actively working on a solution to restore service to the JumpCloud Agent. During this time, new agent installs will fail and changes made via an existing JumpCloud managed device will be delayed. Updates made via JumpCloud's Agent will eventually process without the need of additional admin intervention.
Oct 14, 15:08 MDT
We are actively working on a solution to restore service to the JumpCloud Agent. During this time, new agent installs will fail and changes made via an existing JumpCloud managed device will be delayed. Updates made via JumpCloud's Agent will eventually process without the need of additional admin intervention.
Oct 14, 15:08 MDT
Update -
We are seeing reports of degraded performance or intermittent connectivity issues with the JumpCloud User Portal and Admin Console at https://console.jumpcloud.com/. We are working on a fix to stabilize https://console.jumpcloud.com/
Additionally, we are actively working on a solution to restore service to the JumpCloud Agent. During this time, new agent installs will fail and changes made via an existing JumpCloud managed device will be delayed. Updates made via JumpCloud's Agent will eventually process without the need of additional admin intervention.
Oct 14, 14:41 MDT
Additionally, we are actively working on a solution to restore service to the JumpCloud Agent. During this time, new agent installs will fail and changes made via an existing JumpCloud managed device will be delayed. Updates made via JumpCloud's Agent will eventually process without the need of additional admin intervention.
Oct 14, 14:41 MDT
Update -
We are seeing new reports of degraded performance or intermittent connectivity issues with the JumpCloud User Portal and Admin Console at https://console.jumpcloud.com/.
Additionally, we are actively working on a solution to restore service to the JumpCloud Agent. During this time, new agent installs will fail and changes made via an existing JumpCloud managed device will be delayed. Updates made via JumpCloud's Agent will eventually process without the need of additional admin intervention.
Oct 14, 14:06 MDT
Additionally, we are actively working on a solution to restore service to the JumpCloud Agent. During this time, new agent installs will fail and changes made via an existing JumpCloud managed device will be delayed. Updates made via JumpCloud's Agent will eventually process without the need of additional admin intervention.
Oct 14, 14:06 MDT
Update -
We are actively working on a solution to restore service to the JumpCloud Agent. We are still seeing degraded services with the JumpCloud Agent. During this time, new agent installs and changes made via an existing JumpCloud managed device will be delayed. Updates made via JumpCloud's Agent will eventually process without the need of additional admin intervention.
Service to JumpCloud's User Portal, Admin Portal, Single Sign On (SSO), and RADIUS should now be restored. Users should be able to successfully authenticate and utilize those services at this time.
We will provide another update in 20 minutes or before that time when we have additional information.
Oct 14, 13:35 MDT
Service to JumpCloud's User Portal, Admin Portal, Single Sign On (SSO), and RADIUS should now be restored. Users should be able to successfully authenticate and utilize those services at this time.
We will provide another update in 20 minutes or before that time when we have additional information.
Oct 14, 13:35 MDT
Update -
We are actively working on a solution to restore service to the JumpCloud Agent. We are still seeing degraded services with the JumpCloud Agent. During this time, new agent installs and changes made via an existing JumpCloud managed device will be delayed. Updates made via JumpCloud's Agent will eventually process without the need of additional admin intervention.
Service to JumpCloud's User Portal, Admin Portal, Single Sign On (SSO), and RADIUS should now be restored. Users should be able to successfully authenticate and utilize those services at this time.
We will provide another update in 20 minutes or before that time when we have additional information.
Oct 14, 13:14 MDT
Service to JumpCloud's User Portal, Admin Portal, Single Sign On (SSO), and RADIUS should now be restored. Users should be able to successfully authenticate and utilize those services at this time.
We will provide another update in 20 minutes or before that time when we have additional information.
Oct 14, 13:14 MDT
Update -
We are actively working on a solution to restore service to the JumpCloud Agent. We are still seeing degraded services with the JumpCloud Agent. During this time, new agent installs and changes made via an existing JumpCloud managed device will be delayed. Updates made via JumpCloud's Agent will eventually process without the need of additional admin intervention.
Service to JumpCloud's User Portal, Admin Portal, Single Sign On (SSO), and RADIUS should now be restored. Users should be able to successfully authenticate and utilize those services at this time.
We will provide another update in 20 minutes or before that time when we have additional information.
Oct 14, 12:52 MDT
Service to JumpCloud's User Portal, Admin Portal, Single Sign On (SSO), and RADIUS should now be restored. Users should be able to successfully authenticate and utilize those services at this time.
We will provide another update in 20 minutes or before that time when we have additional information.
Oct 14, 12:52 MDT
Update -
We are actively working on a solution to restore service to the JumpCloud Agent. We are still seeing degraded services with the JumpCloud Agent. During this time, new agent installs and changes made via an existing JumpCloud managed device will be delayed. Updates made via JumpCloud's Agent will eventually process without the need of additional admin intervention.
Service to JumpCloud's User Portal, Admin Portal, Single Sign On (SSO), and RADIUS should now be restored. Users should be able to successfully authenticate and utilize those services at this time.
We will provide another update in 20 minutes or before that time when we have additional information.
Oct 14, 12:27 MDT
Service to JumpCloud's User Portal, Admin Portal, Single Sign On (SSO), and RADIUS should now be restored. Users should be able to successfully authenticate and utilize those services at this time.
We will provide another update in 20 minutes or before that time when we have additional information.
Oct 14, 12:27 MDT
Update -
We are actively working on a solution to restore service to JumpCloud's Agent. We are still seeing degraded services with JumpCloud's Agent. During this time, new agent installs and changes made via an existing JumpCloud managed device will be delayed. Updates made via JumpCloud's Agent will eventually process without the need of additional admin intervention.
Service to JumpCloud's User Portal, Admin Portal, Single Sign On (SSO), and RADIUS should now be restored. Users should be able to successfully authenticate and utilize those services at this time.
We will provide another update in 20 minutes or before that time when we have additional information.
Oct 14, 12:00 MDT
Service to JumpCloud's User Portal, Admin Portal, Single Sign On (SSO), and RADIUS should now be restored. Users should be able to successfully authenticate and utilize those services at this time.
We will provide another update in 20 minutes or before that time when we have additional information.
Oct 14, 12:00 MDT
Update -
Service to JumpCloud's User Portal, Admin Portal, Single Sign On (SSO), and RADIUS should now be restored. Users should be able to successfully authenticate and utilize those services at this time.
We are still seeing degraded services with JumpCloud's Agent. During this time, new agent installs and changes made via an existing JumpCloud managed device will be delayed. Updates made via JumpCloud's Agent will eventually process without the need of additional admin intervention.
We will provide another update in 20 minutes or before that time when we have additional information.
Oct 14, 11:08 MDT
We are still seeing degraded services with JumpCloud's Agent. During this time, new agent installs and changes made via an existing JumpCloud managed device will be delayed. Updates made via JumpCloud's Agent will eventually process without the need of additional admin intervention.
We will provide another update in 20 minutes or before that time when we have additional information.
Oct 14, 11:08 MDT
Identified -
The issue has been identified and a fix is being implemented. We are starting to see successful authentication attempts to the JumpCloud User and Admin portals at https://console.jumpcloud.com/. We will continue to monitor and work on a comprehensive resolution until all services are restored.
We will provide another update in 20 minutes or before that time when we have additional information.
Oct 14, 10:43 MDT
We will provide another update in 20 minutes or before that time when we have additional information.
Oct 14, 10:43 MDT
Update -
We are continuing to investigate reports of degraded performance or intermittent connectivity issues with the JumpCloud Console at https://console.jumpcloud.com/. Multiple services are impacted at this time.
SAML authentication that requires JumpCloud User Portal access may continue to be impacted and MFA enabled users may have difficulty accessing RADIUS. Non-MFA users should not be experiencing issues with JumpCloud’s RADIUS service at this time.
API calls to JumpCloud endpoints may timeout during this time.
The JumpCloud Agent may be failing to check in intermediately, which may temporarily impact new agent installs.
We are investigating the cause of the issues currently, and will update the status event once resolved.
We will provide another update in 20 minutes or before that time when we have additional information.
Oct 14, 09:42 MDT
SAML authentication that requires JumpCloud User Portal access may continue to be impacted and MFA enabled users may have difficulty accessing RADIUS. Non-MFA users should not be experiencing issues with JumpCloud’s RADIUS service at this time.
API calls to JumpCloud endpoints may timeout during this time.
The JumpCloud Agent may be failing to check in intermediately, which may temporarily impact new agent installs.
We are investigating the cause of the issues currently, and will update the status event once resolved.
We will provide another update in 20 minutes or before that time when we have additional information.
Oct 14, 09:42 MDT
Update -
We are continuing to investigate reports of degraded performance or intermittent connectivity issues with the JumpCloud Console at https://console.jumpcloud.com/. Multiple services are impacted at this time.
SAML authentication that requires JumpCloud User Portal access may continue to be impacted and MFA enabled users may have difficulty accessing RADIUS. Non-MFA users should not be experiencing issues with JumpCloud’s RADIUS service at this time.
API calls to JumpCloud endpoints may timeout during this time.
The JumpCloud Agent may be failing to check in intermediately, which may temporarily impact new agent installs.
We are investigating the cause of the issues currently, and will update the status event once resolved.
We will provide another update in 20 minutes or before that time when we have additional information.
Oct 14, 09:19 MDT
SAML authentication that requires JumpCloud User Portal access may continue to be impacted and MFA enabled users may have difficulty accessing RADIUS. Non-MFA users should not be experiencing issues with JumpCloud’s RADIUS service at this time.
API calls to JumpCloud endpoints may timeout during this time.
The JumpCloud Agent may be failing to check in intermediately, which may temporarily impact new agent installs.
We are investigating the cause of the issues currently, and will update the status event once resolved.
We will provide another update in 20 minutes or before that time when we have additional information.
Oct 14, 09:19 MDT
Update -
We are continuing to investigate reports of degraded performance or intermittent connectivity issues with the JumpCloud Console at https://console.jumpcloud.com/.
SAML authentication that requires JumpCloud User Portal access may continue to be impacted and MFA enabled users may have difficulty accessing RADIUS. Non-MFA users should not be experiencing issues with JumpCloud’s RADIUS service at this time. We are investigating the cause of the issues currently, and will update the status event once resolved.
We will provide another update in 20 minutes or before that time when we have additional information.
Oct 14, 08:47 MDT
SAML authentication that requires JumpCloud User Portal access may continue to be impacted and MFA enabled users may have difficulty accessing RADIUS. Non-MFA users should not be experiencing issues with JumpCloud’s RADIUS service at this time. We are investigating the cause of the issues currently, and will update the status event once resolved.
We will provide another update in 20 minutes or before that time when we have additional information.
Oct 14, 08:47 MDT
Update -
We are continuing to investigate reports of degraded performance or intermittent connectivity issues with the JumpCloud Console at https://console.jumpcloud.com/.
SAML authentication that requires JumpCloud User Portal access may continue to be impacted and MFA enabled users may have difficulty accessing RADIUS. Non-MFA users should not be experiencing issues with JumpCloud’s RADIUS service at this time. We are investigating the cause of the issues currently, and will update the status event once resolved.
Oct 14, 08:06 MDT
SAML authentication that requires JumpCloud User Portal access may continue to be impacted and MFA enabled users may have difficulty accessing RADIUS. Non-MFA users should not be experiencing issues with JumpCloud’s RADIUS service at this time. We are investigating the cause of the issues currently, and will update the status event once resolved.
Oct 14, 08:06 MDT
Update -
We are continuing to investigate this issue.
Oct 14, 07:17 MDT
Oct 14, 07:17 MDT
Update -
We’re currently investigating reports of degraded performance or intermittent connectivity issues with the JumpCloud Console at https://console.jumpcloud.com/.
In addition, we are investigating reports that MFA enabled users are experiencing issues accessing RADIUS. Non-MFA users should not be experiencing issues with JumpCloud’s RADIUS service at this time. We are investigating the cause of the issues currently, and will update the status event once resolved.
Oct 14, 07:14 MDT
In addition, we are investigating reports that MFA enabled users are experiencing issues accessing RADIUS. Non-MFA users should not be experiencing issues with JumpCloud’s RADIUS service at this time. We are investigating the cause of the issues currently, and will update the status event once resolved.
Oct 14, 07:14 MDT
Investigating -
We’re currently investigating reports of degraded performance or intermittent connectivity issues with the JumpCloud Console at https://console.jumpcloud.com/.
In addition, we are investigating reports that MFA enabled users are experiencing issues accessing RADIUS. Non-MFA users should not be experiencing issues with JumpCloud’s RADIUS service at this time. We are investigating the cause of the issues currently, and will update the status event once resolved.
Oct 14, 06:28 MDT
In addition, we are investigating reports that MFA enabled users are experiencing issues accessing RADIUS. Non-MFA users should not be experiencing issues with JumpCloud’s RADIUS service at this time. We are investigating the cause of the issues currently, and will update the status event once resolved.
Oct 14, 06:28 MDT
Resolved -
This incident has been resolved.
Oct 14, 05:38 MDT
Oct 14, 05:38 MDT
Investigating -
Console Down/Very Slow - We're currently investigating reports of degraded performance or intermittent connectivity issues with the JumpCloud Console at https://console.jumpcloud.com/. We are investigating the cause of the issues currently, and will update the status event once resolved.
Oct 14, 05:10 MDT
Oct 14, 05:10 MDT
Oct 13, 2021
No incidents reported.
Oct 12, 2021
No incidents reported.
Oct 11, 2021
No incidents reported.
Oct 10, 2021
No incidents reported.
Oct 9, 2021
No incidents reported.
Oct 8, 2021
No incidents reported.
Oct 7, 2021
Resolved -
Console Down/Very Slow - We're currently investigating reports of degraded performance or intermittent connectivity issues with the JumpCloud Console at https://console.jumpcloud.com/. We are investigating the cause of the issues currently, and will update the status event once resolved.
Oct 7, 03:36 MDT
Oct 7, 03:36 MDT
Oct 6, 2021
No incidents reported.
Oct 5, 2021
No incidents reported.
Oct 4, 2021
No incidents reported.
Oct 3, 2021
No incidents reported.
Oct 2, 2021
No incidents reported.
← Incident History
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