All Systems Operational

Active Directory Integration Operational
Admin Console ? Operational
Agent ? Operational
Android EMM Operational
Cloudflare Operational
Cloudflare Cloudflare Firewall Operational
Cloudflare CDN/Cache Operational
Commands Operational
Directory Insights Operational
Federation Operational
G Suite Integration ? Operational
General Access API Operational
JumpCloud GO Operational
LDAP ? Operational
MDM ? Operational
Mobile Admin App: iOS and Android Operational
Multi-Tenant Portal (MTP) Operational
Office 365 Integration ? Operational
Password Manager Operational
Payment and Billing Operational
Policy Management Operational
RADIUS ? Operational
Remote Assist Operational
SCIM Operational
Security Operational
Security Notifications ? Operational
Security Advisories ? Operational
Self-Service Account Provisioning (Devices SSAP) Operational
Software Management Operational
SSO ? Operational
Support Services Operational
Email Support Operational
Premium Phone Support Operational
Premium Chat Support Operational
jumpcloud.com/support Operational
System Insights Operational
TOTP / MFA / JumpCloud Protect Operational
User Console ? Operational
User Import from CSV Operational
Workday Import Operational
www.jumpcloud.com Operational
JumpCloud University Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 14, 2025
Degraded Admin Console Service
Resolved - This incident has been resolved.
May 14, 11:48 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 14, 10:24 MDT
Identified - The issue has been identified and a fix is being implemented.
May 14, 08:47 MDT
Investigating - We're currently investigating an issue with JumpCloud's Console where Administrators may be unable to save changes for some device records. We are investigating the cause of the issues currently, and will update the status event once resolved.
May 14, 08:22 MDT
May 13, 2025

No incidents reported.

May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.

May 8, 2025

No incidents reported.

May 7, 2025

No incidents reported.

May 6, 2025

No incidents reported.

May 5, 2025

No incidents reported.

May 4, 2025

No incidents reported.

May 3, 2025

No incidents reported.

May 2, 2025
Active Directory User Status Impacted
Postmortem - Read details
May 12, 08:35 MDT
Resolved - This incident has been resolved.
May 2, 16:28 MDT
Monitoring - We have completed implementation of our remediation plan and do not anticipate any further impact. We will continue to monitor for any issues.
May 2, 14:30 MDT
Update - We are continuing with our implementation of our remediation plan. We anticipate several more hours to complete. We will provide another update in two hours.
May 2, 12:40 MDT
Update - We have identified a fix for this issue. We have validated our remediation plan and are implementing it now. The plan will take several hours to complete. We will provide another update in one hour.
May 2, 11:42 MDT
Update - We are in the process of validating our remediation plan. We will communicate it as soon as it is ready. We will share another update in one hour.
May 2, 10:34 MDT
Update - We have reverted the update which caused the initial impact. There should be no new occurrences. We are creating a remediation plan at this time and will share it as soon as it is ready. We will share another update in one hour.
May 2, 09:24 MDT
Update - We have identified the cause of the issue and are refining the fix to be implemented. We will share another update in one hour.
May 2, 08:26 MDT
Identified - We have identified the cause of the issue and a fix is being implemented. We will share another update in one hour.
May 2, 07:19 MDT
Update - We are continuing to investigate reports of user accounts being changed to pending status for tenants integrated with Active Directory Bridge. We will share another update in one hour.
May 2, 06:08 MDT
Investigating - We are investigating reports of user accounts being changed to pending status for tenants integrated with Active Directory Bridge.
May 2, 02:52 MDT
May 1, 2025

No incidents reported.

Apr 30, 2025
Authentication Service Failures
Postmortem - Read details
May 5, 20:26 MDT
Resolved - This incident has been resolved.
Apr 30, 07:15 MDT
Monitoring - We have identified an issue that was affecting authentication and SSO and have implemented a fix. Services have recovered and we are monitoring.
Apr 30, 07:05 MDT
Degraded Reports Service
Resolved - This incident has been resolved.
Apr 30, 06:33 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 30, 04:57 MDT
Identified - The issue has been identified and a fix is being implemented.
Apr 30, 02:24 MDT
Investigating - We are currently investigating an issue with JumpCloud Reports failing to download. We will update the status as we learn more.
Apr 30, 02:08 MDT
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