All Systems Operational
Uptime over the past 90 days. View historical uptime.
Agent ? Operational
Console ? Operational
Directory Insights Operational
General Access API Operational
G Suite Integration ? Operational
LDAP ? Operational
Office 365 Integration ? Operational
RADIUS ? Operational
SendGrid SMTP Services ? Operational
SSO ? Operational
System Insights Operational
Support Site ? Operational
90 days ago
100.0 % uptime
Today
Multi-Tenant Portal (MTP) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
System Insights Database Maintenance Nov 14, 10:00-16:00 MDT
We will be performing database maintenance on the System Insights service on Saturday November 14th, 16:00 UTC to 22:00 UTC (10:00 AM MST to 4:00 PM MST). During this time new data will not be ingested into System Insights. Customers will also not be able to request System Insights data through the API or Admin Portal as well. If you have any questions, please contact: support@jumpcloud.com.
Posted on Oct 28, 15:16 MDT
Past Incidents
Oct 31, 2020

No incidents reported today.

Oct 30, 2020

No incidents reported.

Oct 29, 2020

No incidents reported.

Oct 28, 2020

No incidents reported.

Oct 27, 2020

No incidents reported.

Oct 26, 2020

No incidents reported.

Oct 25, 2020

No incidents reported.

Oct 24, 2020

No incidents reported.

Oct 23, 2020

No incidents reported.

Oct 22, 2020
Degraded Agent Service
Resolved - All operations after 5:50pm MDT have returned to normal, and the issue is currently considered resolved.  Systems should be reporting Host name and Display name in the console without having to reinstall or update previous JumpCloud Agent installs.  New Agent installs should work as expected.
Oct 22, 18:05 MDT
Update - JumpCloud has identified that new Agent installs should be fully functional at this time, with the exception of the reporting of Host name and Display name. After a fix has been implemented Host name and Display name should populate automatically in the console without admin intervention. We will update the status event once a fix has been implemented.
Oct 22, 16:22 MDT
Identified - We have identified an issue with new installs of JumpCloud's Agent for systems service. During this time, new Agent installs will fail to populate hostname and display name. We are currently working on implementing a fix, and will update the status event once resolved.
Oct 22, 16:01 MDT
Oct 21, 2020

No incidents reported.

Oct 20, 2020

No incidents reported.

Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

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