All Systems Operational
Uptime over the past 90 days. View historical uptime.
Agent ? Operational
Console ? Operational
Events API Operational
General Access API Operational
G Suite Integration ? Operational
LDAP ? Operational
Office 365 Integration ? Operational
RADIUS ? Operational
SendGrid SMTP Services ? Operational
SSO ? Operational
System Insights Operational
Support Site ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Aug 12, 2020

No incidents reported today.

Aug 11, 2020

No incidents reported.

Aug 10, 2020

No incidents reported.

Aug 9, 2020
LDAP-as-a-Service Maintenance
Completed - The scheduled maintenance has been completed.
Aug 9, 09:20 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 07:01 MDT
Scheduled - We will be performing maintenance on JumpCloud's LDAP-as-a-Service on Sunday, August 9th, 13:00 UTC to 18:00 UTC (Sunday, August 9th 07:00 MDT to 12:00 MDT). During this window LDAP authentication for users will be available. Propagation of updated user attributes and passwords will be delayed and applied after the maintenance is complete. User updates should be avoided during this maintenance window if possible. If you have any questions, please contact: support@jumpcloud.com.
Jul 30, 18:27 MDT
Aug 8, 2020

No incidents reported.

Aug 7, 2020
Degraded Office 365 SSO for Newly Provisioned Users
Resolved - A partial outage impacting newly provisioned users to Office 365 SSO tenants occurred from 08/06/2020 15:00 MDT, and was resolved on 08/07/20 at 19:25 MDT. All operations after 08/07/20 at 19:25 MDT have returned to normal, and the issue is currently considered resolved. Any users provisioned during this outage can simply be unbound then rebound to both the Office 365 Directory and the Office 365 SAML application within JumpCloud to gain access via Office 365 SSO login.
Aug 7, 19:56 MDT
Investigating - Newly provisioned users from JumpCloud to Office 365 SSO enabled tenants are provisioned but are unable to log into Office 365. This does not affect previously provisioned users to the Office 365 SSO enabled portal from access those resources.
Aug 7, 18:29 MDT
Aug 6, 2020

No incidents reported.

Aug 5, 2020

No incidents reported.

Aug 4, 2020

No incidents reported.

Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

No incidents reported.

Jul 30, 2020
Degraded Agent Service
Resolved - This incident has been resolved.
Jul 30, 11:20 MDT
Investigating - We're currently investigating reports of degraded performance or intermittent connection issues with JumpCloud's Agent for systems service. Some systems with newly installed agents may fail to throughly populate in the JumpCloud console. We are investigating the cause of the issues currently, and will update the status event once resolved.
Jul 30, 11:03 MDT
Jul 29, 2020

No incidents reported.

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