All Systems Operational
Active Directory Integration Operational
Admin Console ? Operational
Agent ? Operational
Android EMM Operational
Cloudflare Operational
Cloudflare Cloudflare Firewall Operational
Cloudflare CDN/Cache Operational
Commands Operational
Directory Insights Operational
G Suite Integration ? Operational
General Access API Operational
LDAP ? Operational
MDM ? Operational
Multi-Tenant Portal (MTP) Operational
Office 365 Integration ? Operational
Password Manager Operational
Payment and Billing Operational
Policy Management Operational
Premium Support Services ? Operational
RADIUS ? Operational
Remote Assist Operational
SCIM Operational
Security Operational
Security Notifications ? Operational
Security Advisories ? Operational
Software Management Operational
SSO ? Operational
Support Services Operational
Support.jumpcloud.com Operational
Phone Support Operational
Chat Support Operational
System Insights Operational
TOTP / MFA / JumpCloud Protect Operational
User Console ? Operational
User Import from CSV Operational
Workday Import Operational
www.jumpcloud.com Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 5, 2024

No incidents reported today.

Mar 4, 2024

No incidents reported.

Mar 3, 2024

No incidents reported.

Mar 2, 2024

No incidents reported.

Mar 1, 2024

No incidents reported.

Feb 29, 2024

No incidents reported.

Feb 28, 2024
Resolved - This incident has been resolved.
Feb 28, 14:10 MST
Identified - The issue has been identified and a fix is being implemented.
Feb 28, 14:03 MST
Investigating - We are currently investigating reports of inability to toggle Self-Service Account Provisioning (SSAP) from the Device Settings page. We are investigating the cause of the issues currently, and will update the status event once resolved.
Feb 28, 13:07 MST
Feb 27, 2024

No incidents reported.

Feb 26, 2024

No incidents reported.

Feb 25, 2024

No incidents reported.

Feb 24, 2024
Completed - The scheduled maintenance has been completed.
Feb 24, 09:50 MST
Verifying - Verification is currently underway for the maintenance items.
Feb 24, 09:48 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 08:00 MST
Scheduled - We will be performing maintenance on JumpCloud's MDM Database on Saturday, February 24th, 15:00 UTC to 17:00 UTC (08:00 AM MDT to 10:00 AM MDT). During this window access to Policy Management and Software Management will not be available. If you have any questions, please contact: support@jumpcloud.com.
Feb 20, 20:00 MST
Feb 23, 2024
Resolved - This incident has been resolved.
Feb 23, 13:02 MST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 23, 12:51 MST
Identified - The issue has been identified and a fix is being implemented.
Feb 23, 12:50 MST
Investigating - We are currently investigating increased error rates with MDM Enrollments. This may also be impacting performance with some other services, which we are also investigating. We will update this issue as we know more.
Feb 23, 12:41 MST
Feb 22, 2024
Resolved - This incident has been resolved.
Feb 22, 08:07 MST
Monitoring - The provider has implemented a fix and most functionality has been restored to normal. We are monitoring.
Feb 22, 05:06 MST
Identified - The issue has been identified and a potential mitigation to restore most functionality is being tested.
Feb 22, 03:58 MST
Update - The chat service provider continues to investigate the issue and do not currently have an ETA for restoration of all functionality.
Feb 22, 03:08 MST
Investigating - We've uncovered an outage with the chat service used for JumpCloud Support. At this time customers are unable to engage in chat support with JumpCloud Customer Support. The chat service provider is investigating the cause.
Feb 22, 02:21 MST
Feb 21, 2024

No incidents reported.

Feb 20, 2024

No incidents reported.