All Systems Operational
Agent ? Operational
Console ? Operational
Directory Insights Operational
General Access API Operational
G Suite Integration ? Operational
LDAP ? Operational
Office 365 Integration ? Operational
RADIUS ? Operational
SendGrid SMTP Services ? Operational
SSO ? Operational
System Insights Operational
Support Site ? Operational
90 days ago
99.94 % uptime
Today
Multi-Tenant Portal (MTP) Operational
Commands Operational
90 days ago
100.0 % uptime
Today
SCIM Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Database Maintenance Jun 2, 18:00-19:00 MDT
We will be performing routine database maintenance on Wednesday June 2nd, 00:00 UTC to 01:00 UTC (6:00 PM MST to 7:00 PM MST). During this time you may not be able to retrieve or save changes to groups, users or systems for up to 60 seconds. If you have any questions, please contact: support@jumpcloud.com.
Posted on May 14, 09:15 MDT
Past Incidents
May 16, 2021

No incidents reported today.

May 15, 2021

No incidents reported.

May 14, 2021

No incidents reported.

May 13, 2021

No incidents reported.

May 12, 2021

No incidents reported.

May 11, 2021
Resolved - This incident has been resolved and support.jumpcloud.com is now fully operational.
May 11, 19:15 MDT
Identified - We have identified a third party issue with Salesforce that is preventing support.jumpcloud.com from loading properly. During this time responses to support requests may also be delayed. We are monitoring this issue closely and will update the status once the 3rd party issue is resolved.
May 11, 17:57 MDT
Investigating - We're currently investigating reports of degraded performance on our Support Site (support.jumpcloud.com) due to a 3rd party issue. We are investigating the cause of the issues currently, and will update the status event once resolved.
May 11, 15:30 MDT
May 10, 2021
Resolved - This incident has been resolved.
May 10, 11:25 MDT
Update - We are continuing to investigate this issue.
May 10, 11:25 MDT
Update - We are continuing to investigate this issue.
May 10, 11:09 MDT
Investigating - We are currently investigating a SCIM request outage.
May 10, 11:03 MDT
May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021

No incidents reported.

May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.

May 3, 2021
Completed - The scheduled maintenance has been completed.
May 3, 15:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 14:31 MDT
Scheduled - We will be performing database maintenance on JumpCloud's Office 365 Directory Integration on Monday, May 3rd, 20:30 UTC - 21:30 UTC (14:30 MDT - 15:30 MDT) . We do not expect any impact to the Office 365 Directory Integration and this service should function as normal. If you have any questions, please contact: support@jumpcloud.com.
Apr 22, 09:35 MDT
May 2, 2021

No incidents reported.