Increased Error Rate with Directory Service

Incident Report for JumpCloud

Resolved

This incident has been resolved.
Posted Dec 11, 2024 - 04:13 MST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Dec 11, 2024 - 03:11 MST

Identified

The issue has been identified and a fix is being implemented.
Posted Dec 11, 2024 - 03:02 MST

Investigating

We're currently investigating reports of degraded performance or intermittent synchronization issues with JumpCloud's Directory Services. We are investigating the cause of the issues currently, and will update the status event once resolved.
Posted Dec 11, 2024 - 02:14 MST
This incident affected: Admin Console and SSO.
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