Partial outage impacting support.JumpCloud.com

Incident Report for JumpCloud

Resolved

This incident has been resolved.
Posted Sep 14, 2023 - 14:10 MDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 14, 2023 - 12:34 MDT

Update

Our hosting platform has identified an issue with their edge routing and is in progress of a fix.
Posted Sep 14, 2023 - 11:44 MDT

Identified

The jumpcloud.com hosting platform is experiencing an outage. This may affect access to jumpcloud.com/support. This does not impact our user or admin portals. Customers can still submit support tickets via normal channels.
Posted Sep 14, 2023 - 11:30 MDT
This incident affected: Support Services (jumpcloud.com/support).
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