Increased error rates on Agent and User Console
Incident Report for JumpCloud
Resolved
This issue is resolved. Some customers may need to log out and back in the User Console for all SSO applications to authenticate correctly.
Posted Jan 15, 2024 - 13:48 MST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jan 15, 2024 - 13:40 MST
Identified
The issue has been identified and a fix is being implemented.
Posted Jan 15, 2024 - 12:49 MST
Investigating
We are seeing an increase in error rates across agent, user console and some other services. We are investigating and will update this as we know more.
Posted Jan 15, 2024 - 11:48 MST
This incident affected: Admin Console, Agent, and User Console.
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