JumpCloud Windows Agent

Incident Report for JumpCloud

Resolved

A potential workaround for any affected devices is a reboot, which should allow the device to checkin within an hour. We are resolving this issue, but will continue to work on this with urgency, and deploy a fix when complete.

Posted Aug 30, 2023 - 17:55 MDT

Update

We have identified the the underlying issue and paused Agent upgrades for Windows devices. A fix is being implemented and will be deployed as soon as possible.

Posted Aug 30, 2023 - 15:24 MDT

Identified

The issue has been identified and a fix is being implemented.

Posted Aug 30, 2023 - 10:28 MDT

Investigating

We are currently investigating an issue with some JumpCloud Windows Agents failing to upgrade. We will update this incident as we know more.

Posted Aug 30, 2023 - 09:55 MDT

This incident affected: Agent.