Remote Assist Degraded Performance
Incident Report for JumpCloud
Resolved
This incident has been resolved.
Posted Jul 25, 2024 - 10:07 MDT
Update
We are continuing to monitor for any further issues.
Posted Jul 25, 2024 - 09:12 MDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jul 25, 2024 - 09:12 MDT
Identified
The issue has been identified and a fix is being implemented.
Posted Jul 25, 2024 - 08:16 MDT
Update
Launching Remote Assist in incognito mode or clearing the browser cache may be a temporary workaround for some customers.
Posted Jul 25, 2024 - 07:58 MDT
Investigating
We are currently investigating an issue with Remote Assist connections
Posted Jul 25, 2024 - 07:44 MDT
This incident affected: Remote Assist.
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