Remote Assist Degraded Performance

Incident Report for JumpCloud

Resolved

This incident has been resolved.
Posted Jul 25, 2024 - 10:07 MDT

Update

We are continuing to monitor for any further issues.
Posted Jul 25, 2024 - 09:12 MDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 25, 2024 - 09:12 MDT

Identified

The issue has been identified and a fix is being implemented.
Posted Jul 25, 2024 - 08:16 MDT

Update

Launching Remote Assist in incognito mode or clearing the browser cache may be a temporary workaround for some customers.
Posted Jul 25, 2024 - 07:58 MDT

Investigating

We are currently investigating an issue with Remote Assist connections
Posted Jul 25, 2024 - 07:44 MDT
This incident affected: Remote Assist.