Windows Agent Issue

Incident Report for JumpCloud

Resolved

This issue has been resolved.

Posted Feb 15, 2019 - 14:37 MST

Monitoring

We have identified a resolution for this issue. We will be deploying an agent update with this fix. If you have any questions, please contact support@jumpcloud.com.

Posted Feb 15, 2019 - 10:52 MST

Identified

We have identified an issue where upgrades from Windows 10 1803 build to 1809 results in the JumpCloud Agent going offline. We advise that you do not upgrade your JumpCloud managed Windows systems while we investigate. If you have any questions, please contact support@jumpcloud.com.

Posted Feb 14, 2019 - 15:57 MST

This incident affected: Agent.