Remote-Assist Intermittent issues

Incident Report for JumpCloud

Resolved

This incident has been resolved.

Posted Nov 11, 2025 - 02:41 MST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 11, 2025 - 02:12 MST

Identified

The issue has been identified and a fix is being implemented.

Posted Nov 11, 2025 - 01:40 MST

Investigating

We are currently investigating reports of intermittent issues with launching Remote Assist tool. We are investigating the cause of the issue currently, and will provide an update within one hour.

Posted Nov 11, 2025 - 01:17 MST

This incident affected: Remote Assist (Remote Assist).