JumpCloud Remote Assist Unavailable

Incident Report for JumpCloud

Resolved

This incident has been resolved.
Posted Oct 09, 2025 - 08:40 MDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 09, 2025 - 08:32 MDT

Update

We are continuing to investigate this issue.
Posted Oct 09, 2025 - 08:22 MDT

Investigating

We are currently investigating an issue where the Remote Assist and Background tools actions are unavailable in the Admin Console.
Posted Oct 09, 2025 - 08:20 MDT
This incident affected: Remote Assist (Remote Assist, Remote Assist - EU Region).