Degraded Password Manager Service

Incident Report for JumpCloud

Resolved

This incident has been resolved.

Posted May 03, 2023 - 13:18 MDT

Monitoring

A fix has been implemented and we are monitoring the results. Users will be prompted to update their Password Manager Desktop App to version 0.5.128, which will resolve display issues.

Posted May 03, 2023 - 13:04 MDT

Identified

The issue has been identified and a fix is being implemented.

Posted May 03, 2023 - 11:50 MDT

Investigating

We're currently investigating reports of display issues for the Password Manager Desktop App. The Browser Extensions and Sync mechanisms still function normally. We are investigating the cause of the issues currently, and will update the status event once resolved.

Posted May 03, 2023 - 11:28 MDT

This incident affected: Password Manager.