3rd Party Provider Operational Issues

Incident Report for JumpCloud

Resolved

This incident has been resolved.
Posted Oct 20, 2025 - 04:14 MDT

Monitoring

We are continuing to monitor as we see further recovery with all services.
Posted Oct 20, 2025 - 04:02 MDT

Identified

We are monitoring our services, and starting to see some recovery.
Posted Oct 20, 2025 - 03:11 MDT

Investigating

Due to an issue with our Cloud Provider, JumpCloud is experiencing intermittent issues with multiple services. We are investigating this with our provider and will update this incident as we know more.
Posted Oct 20, 2025 - 01:52 MDT
This incident affected: User Console (User Console, User Console - EU Region) and Admin Console (Admin Console - EU Region, Admin Console).
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