Console access degraded in some US regions

Incident Report for JumpCloud

Resolved

This incident has been resolved. If you are still experiencing any issues logging into the Admin Console, please log out and clear your cache.
Posted Aug 21, 2023 - 09:04 MDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 21, 2023 - 08:59 MDT

Identified

The issue has been identified and a fix is being implemented.
Posted Aug 21, 2023 - 08:41 MDT

Investigating

We are investigating an issue with degraded console access in some US regions. We will update this incident as we know more.
Posted Aug 21, 2023 - 08:23 MDT
This incident affected: Admin Console and User Console.