The backlog affecting Directory services continues to decrease and we are approaching resolution. Administrators may still experience some delays when updating associations.
The team is continuing to monitor, and our next update will be to confirm full resolution.
Posted Mar 30, 2026 - 23:00 MDT
Update
The backlog affecting Directory services has been significantly reduced and continues to decrease. Administrators may still experience delays when updating associations for users, groups, policies, directories, and commands.
The team continues to work on additional changes to accelerate processing. We will provide further updates in an hour.
Posted Mar 30, 2026 - 21:42 MDT
Update
We have made progress in reducing the backlog affecting Directory services and are continuing to work through the remaining queue. Administrators may still experience delays when updating associations for users, groups, policies, directories, and commands.
The team is actively implementing additional changes to increase processing capacity and accelerate resolution. We will provide further updates in one hour.
Posted Mar 30, 2026 - 20:38 MDT
Identified
JumpCloud is currently experiencing dispatch delays for core Directory services. Administrators may experience delays updating associations for users, groups, policies, directories, and commands. We have identified the cause of the issue and are actively implementing a fix.
Posted Mar 30, 2026 - 18:32 MDT
This incident affected: Admin Console (Admin Console).