JumpCloud Incident Report (WIP)

Date: 2022-05-31

Date of Incident: 2022-05-24

Description: RCA for JumpCloud RADIUS-as-a-Service

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Root Cause:

At this time, it appears a change made to our RADIUS infrastructure caused performance degradation at the server layer once crossing a load threshold. Once we complete our internal PIR, we will update this issue.

Posted May 31, 2022 - 16:23 MDT

Resolved

This incident has been resolved.

Posted May 24, 2022 - 11:33 MDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 24, 2022 - 11:06 MDT

Identified

The issue has been identified and a fix is being implemented.

Posted May 24, 2022 - 10:13 MDT

Investigating

We are currently investigating possible timeouts, or failures to authenticate using RADIUS. We will report back as soon as we have an update. We apologize for any inconvenience this may cause.

Posted May 24, 2022 - 08:46 MDT

This incident affected: RADIUS.