Directory Insights Events Failing to Propagate

Incident Report for JumpCloud

Resolved

This incident has been resolved. The team is working on a data backfill process for missing events from this event, and we expect this to complete in several hours.
Posted Aug 25, 2025 - 13:59 MDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 25, 2025 - 13:44 MDT

Investigating

We're currently investigating an issue with some Directory, SSO, and Password Manager insights events not propagating. We'll provide an update as soon as we have more information.
Posted Aug 25, 2025 - 11:59 MDT
This incident affected: Directory Insights.
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