Date of Incident: 2022-07-06
Description: RCA for FileVault recovery key display failure
At approximately 12:15 MDT on 2022-07-06, some JumpCloud customers experienced failures in viewing and accessing FileVault recovery keys for macOS devices. This lasted until approximately 17:00 MDT on 2022-07-06.
A code deploy intended to hide non-MDM devices from the VPP software display inadvertently caused a problem with displaying FileVault recovery keys for macOS devices.
Corrective Actions / Risk Mitigation: