Degraded Console Service

Incident Report for JumpCloud

Resolved

This incident has been resolved.
Posted Aug 03, 2021 - 14:32 MDT

Monitoring

A fix has been implemented and we are monitoring results across JumpCloud's Console Service for administrators at https://console.jumpcloud.com/ and JumpCloud's Multi-Tenant Portal (MTP).
Posted Aug 03, 2021 - 12:29 MDT

Identified

The issue has been identified and we are working on a fix.
Posted Aug 03, 2021 - 12:23 MDT

Update

We are continuing to investigate the cause of the issues currently, and will update the status event once resolved.
Posted Aug 03, 2021 - 11:11 MDT

Investigating

We're currently investigating reports of degraded performance with JumpCloud's Console Service for administrators at https://console.jumpcloud.com/ and JumpCloud's Multi-Tenant Portal (MTP). We are investigating the cause of the issue currently, and will update the status event once resolved.
Posted Aug 03, 2021 - 10:41 MDT
This incident affected: Admin Console and Multi-Tenant Portal (MTP).