Degraded Agent Service and Events

Incident Report for JumpCloud

Resolved

This incident has been resolved.
Posted Sep 02, 2020 - 11:56 MDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 02, 2020 - 11:45 MDT

Investigating

We're currently investigating reports of degraded performance with JumpCloud's Agent for systems service. Notably, systems are failing to propagate correctly in the JumpCloud console for new agent installations.

Additionally, we are investigating reports of degraded performance with Directory and System Insights.

We are investigating the cause of the issues currently, and will update the status event once resolved.
Posted Sep 02, 2020 - 10:39 MDT
This incident affected: Agent, Directory Insights, and System Insights.
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