Premium Support Chat Service Outage

Incident Report for JumpCloud

Resolved

This incident has been resolved.

Posted Mar 14, 2023 - 04:20 MDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 14, 2023 - 03:59 MDT

Update

We are continuing to investigate this issue.

Posted Mar 14, 2023 - 03:49 MDT

Investigating

We've identified an ongoing issue with the chat service used for JumpCloud Premium Support. At this time customers are not able to complete chats to the JumpCloud Customer Support. Chat service provider has identified a likely cause and are currently performing fix.

Posted Mar 14, 2023 - 03:48 MDT

This incident affected: Admin Console.