A partial outage of JumpCloud’s SAML SSO service occurred from 5:55am MST, and was resolved at 2:17pm MST. During this time, users were unable to authenticate to a select number of SAML Applications. All operations after 2:16pm MST have returned to normal, and the issue is currently considered resolved.
Posted Jul 20, 2020 - 15:46 MDT
A fix has been implemented and we are continuing to monitor successful authentication attempts for JumpCloud's SAML service.
Posted Jul 20, 2020 - 14:52 MDT
We are continuing to work on a fix for this issue.
Posted Jul 20, 2020 - 13:34 MDT
We have identified an issue that is impacting a select number of SAML connectors. We are working on implementing a fix and will provide an update once the issue has been resolved. Thank you for your continued patience.
Posted Jul 20, 2020 - 11:06 MDT
We are continuing to investigate reports of failed authentication with select SAML applications.
Posted Jul 20, 2020 - 10:09 MDT
We're currently investigating reports of degraded service for select SAML applications. We are investigating the cause of the issues currently, and will update the status event once resolved.