Increased error rates in Multi-Tenant Portal

Incident Report for JumpCloud

Resolved

This incident has been resolved.

Posted Mar 02, 2023 - 17:20 MST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 02, 2023 - 17:13 MST

Update

We are continuing to work on a fix for this issue.

Posted Mar 02, 2023 - 16:58 MST

Identified

We've identified the issue and are implementing a fix.

Posted Mar 02, 2023 - 16:40 MST

Investigating

We are currently investigating an issue with increased error rates for MTP including:

Account Manager Calendar (API endpoints)
Provider Invoices
Organization Invoices
Organization Cases
Organization Payment Details
ConnectWise Integrations
AutoTask Integrations

We will update this issue as soon as we have more information.

Posted Mar 02, 2023 - 16:34 MST

This incident affected: Multi-Tenant Portal (MTP) and Payment and Billing.