Date of Incident: 2022-05-18
Description: RCA for JumpCloud LDAP-as-a-Service Interruption
At approximately 09:15 MDT on 2022-05-18, some JumpCloud customers experienced the inability to access JumpCloud’s LDAP-as-a-Service. This loss of access lasted until approximately 09:30 MDT on 2022-05-18.
The incident was caused by a code conflict with a zone apex record during a DNS change. This conflict was missed in our testing as that development environment lacked the correct resource to match the condition of this particular failure.
Corrective Actions / Risk Mitigation:
Deployment of this change has been placed on hold until both alerting is added, and the development environment condition is fixed.