User agent installs through the User Portal are failing to complete

Incident Report for JumpCloud

Resolved

This incident has been resolved.
Posted Jan 13, 2021 - 17:13 MST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jan 13, 2021 - 17:03 MST

Update

The fix for this issue has been identified and is currently in our testing cycle. We hope to have thie fix deployed as soon as possible.
Posted Jan 13, 2021 - 13:05 MST

Update

We are continuing to work on a fix for this issue.
Posted Jan 13, 2021 - 11:07 MST

Identified

We've identified the issue with the user agent installs, and are working on implementing a fix.
Posted Jan 13, 2021 - 11:06 MST

Investigating

We are currently investigating an issue with user agent installs failing to complete. The Admin agent installs are currently working and unaffected by this issue.
Posted Jan 13, 2021 - 09:54 MST
This incident affected: Agent.
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