Connectivity issues with the Console Service for Admins

Incident Report for JumpCloud

Resolved

An intermittent connectivity issue with JumpCloud's Console Service for administrator and user login at https://console.jumpcloud.com has been addressed by our CDN vendor. All operations have returned to normal, and the issue is currently considered resolved.

Posted Sep 16, 2024 - 03:37 MDT

Monitoring

CloudFlare, our CDN vendor, has applied a fix and the Admin console is fully operational now. We continue to monitor the situation.

Posted Sep 16, 2024 - 01:01 MDT

Investigating

We're currently seeing degraded performance or intermittent connectivity issues with JumpCloud's Console Service for administrator and user login at https://console.jumpcloud.com/. Degradation of performance of their CDN at the vendor has been identified to be the cause and we are waiting on updates from the vendor.

Posted Sep 16, 2024 - 00:07 MDT

This incident affected: Admin Console.