Admin Console Degraded Performance

Incident Report for JumpCloud

Resolved

This incident has been resolved.

Posted Nov 28, 2022 - 13:47 MST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 28, 2022 - 12:36 MST

Update

The increase in error rates does not appear to be causing issues with access to Admin Portal at this time. We are still investigating and have taken steps to increase capacity.

Posted Nov 28, 2022 - 07:32 MST

Investigating

We are currently investigating an issue with increased error rates with the Admin Console. Some users may experience slower response times or errors which will require a retry.

Posted Nov 28, 2022 - 04:48 MST

This incident affected: Admin Console.