Salesforce, the third party, has indicated that a fix was unsuccessful. They are aware of the issue and actively working on deploying another fix. https://support.jumpcloud.com/support/s/ is still experiencing degraded service. In the meantime, please continue to use https://jumpcloud-support.force.com/support/s/ as a temporary workaround. We will provide another update when Salesforce has resolved the issues on their end.
Posted Aug 19, 2021 - 08:00 MDT
Monitoring
The 3rd party provider has identified the issue and a fix has been implemented. We will continue to monitor our support site performance and will update the status event once the fix has been confirmed.
Posted Aug 19, 2021 - 05:56 MDT
Update
We're currently investigating reports of degraded performance on our Support Site (support.jumpcloud.com) due to a 3rd party issue. This issue is also affecting email correspondence with support@jumpcloud.com. We are investigating the cause of the issues currently, and will update the status event once resolved.
Posted Aug 19, 2021 - 01:18 MDT
Investigating
The default support site https://support.jumpcloud.com/support/s/ is currently experiencing issues. As a workaround please use https://jumpcloud-support.force.com/support/s/ at the moment. Embedded links in KB's will still reference the default domain that is impacted, so please independently search for those links or update url to the workaround domain.