US Region - Increased error rates with device certificate issuance and renewal

Incident Report for JumpCloud

Resolved

This incident has been resolved.
Posted Oct 22, 2026 - 11:00 MDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 22, 2026 - 10:50 MDT

Identified

The issue has been identified and a fix is being implemented.
Posted Oct 22, 2026 - 10:44 MDT

Investigating

We have identified an issue affecting device certificate issuance and renewal for customers in our US region, beginning at approximately 9:26 AM MT (15:26 UTC).

During this time, devices requesting a new or renewed device certificate may be unable to obtain one. This primarily affects newly enrolled devices and devices whose certificates are due for renewal. Devices with existing valid certificates are not affected and continue to function normally.
Posted Oct 22, 2026 - 10:21 MDT
This incident affected: Agent (Agent - US Region).
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