Degraded RADIUS Service

Incident Report for JumpCloud

Resolved

This incident has been resolved.

Posted Jul 29, 2025 - 08:13 MDT

Monitoring

A fix has been implemented and we are monitoring the results. Users should now be able to authenticate to JumpCloud's RADIUS-as-a-Service.

Posted Jul 29, 2025 - 08:04 MDT

Investigating

We're currently investigating reports of intermittent connection issues with JumpCloud's RADIUS-as-a-Service. We are investigating the cause of the issues currently.

Posted Jul 29, 2025 - 07:36 MDT

This incident affected: RADIUS.